Expert View: Five Trends in Smart Retail are Driving Business Opportunities for IT Providers
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Retailers have started deploying AI to build hyper-personalized experiences and automate repetitive tasks. They also implement digital technologies to drive omnichannel integration, which is...
Analyst:
Frank Naujoks
Published:Nov 12, 2024
Market reports
Expert View: Digital Humans – a New Workforce for Retail and Customer Service?
As the technology is available, some digital humans, like Futura, Imma, Nola, Stella, Sama, and Digital Dani, have been “born” already. They are meant to...
Analyst:
Arnold Vogt
Published:Sep 25, 2024
Radar
AI-related Services for Digital Customer Engagement in Europe - PAC RADAR (internal use) - 2024
PAC has evaluated 28 providers of AI-related services in Europe, France, and Germany in different lines of business.
Analyst:
Joachim Hackmann, Karsten Leclerque, Iulia Sandut, Valérie Delage
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
Analyst:
Oliver Ojog
Published:Apr 23, 2024
Vendor profile
Digital Customer Engagement - Ingenico - Vendor Profile - Worldwide
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
Analyst:
Oliver Ojog
Published:Apr 22, 2024
Vendor profile
Digital Customer Engagement - Twilio - Vendor Profile - Worldwide
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
Analyst:
Oliver Ojog
Published:Apr 22, 2024
Market reports
Expert View: Driving Sustainability Transparency across the Customer Experience
The ongoing digital evolution of CX touchpoints has seen, in recent years, predominantly across developed countries, the desire by customers to engage with organisations that...
Analyst:
Spencer Izard
Published:Apr 02, 2024
Market reports
Expert View: Scale & Focus: the Factors Shaping the World’s Top ITS Vendors
The pace and scope of digital transformation initiatives is increasing, and organizations are looking to work with vendors that can provide a broad range of...
Analyst:
Christophe Châlons
Published:Mar 25, 2024
Radar
Adobe-related Services in Europe – Overall - PAC RADAR (internal use) - 2024
PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors:
Adobe-Related Services in Europe: The...
Analyst:
Spencer Izard
Published:Mar 11, 2024
Radar
Adobe-related Services in Europe - The Manufacturing View - PAC RADAR (internal use) - 2024
PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors:
Adobe-Related Services in Europe: The...
Analyst:
Spencer Izard
Published:Mar 11, 2024
Radar
Adobe-related Services in Europe - The Telco View - PAC RADAR (internal use) - 2024
PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors:
Adobe-Related Services in Europe: The...
Analyst:
Spencer Izard
Published:Mar 11, 2024
Radar
Adobe-related Services in Europe - The Retail View - PAC RADAR (internal use) - 2024
PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors:
Adobe-Related Services in Europe: The...
Analyst:
Spencer Izard
Published:Mar 11, 2024
Radar
Adobe-related Services in Europe - The Financial Services View - PAC RADAR (internal use) - 2024
PAC has evaluated the providers of Salesforce-related services in Europe in six segments dedicated to specific vertical sectors:
Salesforce-Related Services in Europe: The...
Analyst:
Spencer Izard
Published:Mar 11, 2024
Market reports
How Generative AI Impacts the Retail Industry - InBrief Analysis - Worldwide
The retail industry in 2024 will be profoundly impacted by advances in generative artificial intelligence (GenAI) embedded into existing software and services or from bespoke implementations...
Analyst:
Spencer Izard
Published:Feb 28, 2024
Market reports
Expert View: German Authorities Caught in the Complexity Trap
The public sector in Germany is under pressure to modernize. After many years of cost-cutting, funds are now available to revise processes and enhance...
Analyst:
Joachim Hackmann
Published:Feb 26, 2024
Market reports
Payment Service Provider Landscape - InBrief Analysis - Worldwide
Payment service providers (PSPs) exist to facilitate transactions between merchants and customers. They are essential links in the global financial chain, connecting merchants to the...
Analyst:
Frank Naujoks
Published:Dec 19, 2023
Market reports
Expert View: Refocusing on unifying channels rather than an aspirational omnichannel
Retail unified channels aim to simplify the overly complex omnichannel vision into pragmatic steps that break down channel silos by creating reusable cloud-based services...
Analyst:
Spencer Izard
Published:Dec 19, 2023
Market reports
Expert View: The integral role of GenAI as the last piece of the DCE personal shopper jigsaw
PAC believes that from 2024 onwards, GenAI will be incorporated into digital experiences on employee devices to support in-person engagements and through similar experiences directly...
Analyst:
Spencer Izard
Published:Dec 05, 2023
Market reports
Expert View: Leading IT vendors explore GenAI for smart health use cases
AWS, Microsoft, Google, Nvidia, and Oracle are currently focusing on use cases such as compiling clinical documentation, digital assistants, querying electronic health record (EHR) systems...
Analyst:
Mopia Kamdoum, Arnold Vogt
Published:Nov 21, 2023
Vendor profile
Digital Customer Engagement - Oracle - Vendor Profile - Worldwide
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
