PAC's Top 10 Software & IT Market Predictions for 2025
FREE
Before looking at our predictions for 2025, let's review the overall IT services market's situation and trend. As usual, we examine the seven key growth drivers...
Analyst:
Christophe Châlons
Published:Dec 11, 2024
Datamart
Digital Customer Engagement - Vendor Rankings - EMEA
This Excel document provides rankings of the leading Digital Customer Engagement providers.
Analyst:
Spencer Izard
Published:Nov 29, 2024
Datamart
Digital Customer Engagement - Vendor Rankings - Worldwide
This Excel document provides rankings of the leading Digital Customer Engagement providers.
Analyst:
Spencer Izard
Published:Nov 29, 2024
Datamart
Digital Customer Engagement - Vendor Rankings - France
This Excel document provides rankings of the leading Digital Customer Engagement providers.
Analyst:
Franck Nassah
Published:Nov 29, 2024
Datamart
Digital Customer Engagement - Vendor Rankings - France, Germany, UK, EMEA, Worldwide
This Excel document provides rankings of the leading Digital Customer Engagement in France, Germany, UK, EMEA & worldwide.
Analyst:
Spencer Izard
Published:Nov 29, 2024
Datamart
Digital Customer Engagement - Vendor Rankings - UK
This Excel document provides rankings of the leading Digital Customer Engagement providers.
Analyst:
Spencer Izard
Published:Nov 29, 2024
Datamart
Digital Customer Engagement - Vendor Rankings - Germany
This Excel document provides rankings of the leading Digital Customer Engagement providers.
Analyst:
Joachim Hackmann
Published:Nov 29, 2024
Market reports
Expert View: Transforming Customer Engagement through End-to-End AI Automation
By 2027, the advent of end-to-end AI automation will redefine customer engagement across all lifecycle stages—from discovery to conversion and beyond. Organisations will increasingly...
Analyst:
Spencer Izard
Published:Nov 25, 2024
Market reports
Expert View: Five Trends in Smart Retail are Driving Business Opportunities for IT Providers
Retailers have started deploying AI to build hyper-personalized experiences and automate repetitive tasks. They also implement digital technologies to drive omnichannel integration, which is...
Analyst:
Frank Naujoks
Published:Nov 12, 2024
Blog post
PAC Horizons Events 2024
FREE
This year, we had the pleasure of hosting three insightful events in London, Munich and Frankfurt, where our analysts presented the most significant trends and...
Analyst:
Christophe Châlons
Published:Oct 30, 2024
Market reports
Expert View: Digital Humans – a New Workforce for Retail and Customer Service?
As the technology is available, some digital humans, like Futura, Imma, Nola, Stella, Sama, and Digital Dani, have been “born” already. They are meant to...
Analyst:
Arnold Vogt
Published:Sep 25, 2024
Radar
AI-related Services for Digital Customer Engagement in Europe - PAC RADAR (internal use) - 2024
PAC has evaluated 28 providers of AI-related services in Europe, France, and Germany in different lines of business.
Analyst:
Joachim Hackmann, Karsten Leclerque, Iulia Sandut, Valérie Delage
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
Analyst:
Oliver Ojog
Published:Apr 23, 2024
Vendor profile
Digital Customer Engagement - Ingenico - Vendor Profile - Worldwide
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
Analyst:
Oliver Ojog
Published:Apr 22, 2024
Vendor profile
Digital Customer Engagement - Twilio - Vendor Profile - Worldwide
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
Analyst:
Oliver Ojog
Published:Apr 22, 2024
Market reports
Expert View: Driving Sustainability Transparency across the Customer Experience
The ongoing digital evolution of CX touchpoints has seen, in recent years, predominantly across developed countries, the desire by customers to engage with organisations that...
Analyst:
Spencer Izard
Published:Apr 02, 2024
Market reports
Expert View: Scale & Focus: the Factors Shaping the World’s Top ITS Vendors
The pace and scope of digital transformation initiatives is increasing, and organizations are looking to work with vendors that can provide a broad range of...
Analyst:
Christophe Châlons
Published:Mar 25, 2024
Radar
Adobe-related Services in Europe – Overall - PAC RADAR (internal use) - 2024
PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors:
Adobe-Related Services in Europe: The...
Analyst:
Spencer Izard
Published:Mar 11, 2024
Radar
Adobe-related Services in Europe - The Manufacturing View - PAC RADAR (internal use) - 2024
PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors:
Adobe-Related Services in Europe: The...
Analyst:
Spencer Izard
Published:Mar 11, 2024
Radar
Adobe-related Services in Europe - The Telco View - PAC RADAR (internal use) - 2024
PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors:
Adobe-Related Services in Europe: The...
