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Market reports

Generative AI for Adaptive Customer Journey Orchestration - InBrief Analysis - Worldwide

NEW

PAC considers generative AI (GenAI) as a transformative force in adaptive customer journey orchestration, fundamentally reshaping how organisations engage with their customers/clients/citizens across...

Analyst: Spencer Izard

Published: Mar 24, 2025

Market reports

Generative AI for B2B Sales & Marketing Content - InBrief Analysis - Worldwide

NEW

Generative AI (GenAI) has the potential to redefine B2B sales and marketing by enabling businesses to create, personalise, and scale content with unprecedented efficiency...

Analyst: Spencer Izard

Published: Mar 11, 2025

Vendor profile

Digital Customer Engagement - Genesys - Vendor Profile - Worldwide

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The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.

Analyst: Jennifer Jonat

Published: Feb 25, 2025

Vendor profile

Digital Customer Engagement - Shopify - Vendor Profile - Worldwide

The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.

Analyst: Jennifer Jonat

Published: Feb 25, 2025

Datamart

Digital Customer Engagement - Market Figures - Western Europe By Countries

NEW

This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2022-2028 period.

Analyst: Spencer Izard

Published: Feb 12, 2025

Datamart

Digital Customer Engagement - Market Figures - Western Europe Consolidation

NEW

This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2022-2028 period.

Analyst: Spencer Izard

Published: Feb 12, 2025

Radar

ServiceNow Services in Europe - Telco - PAC RADAR (internal use) - 2025

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