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  • Market reports
  • Expert View: Leading IT vendors explore GenAI for smart health use cases
    AWS, Microsoft, Google, Nvidia, and Oracle are currently focusing on use cases such as compiling clinical documentation, digital assistants, querying electronic health record (EHR) systems...
    Analyst: Mopia Kamdoum, Arnold Vogt
    Published: Nov 21, 2023
  • Vendor profile
  • Digital Customer Engagement - Oracle - Vendor Profile - Worldwide
    The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
    Analyst: Mopia Kamdoum
    Published: Nov 03, 2023
  • Datamart
  • CxO Survey - Investment Priorities - Digital Customer Experience - Detailed Datamart - Worldwide
    This document contains the detailed findings for the topic of Digital Customer Experience from PAC’s “SITSI® CxO Investment Survey 2023”, in which IT decision-makers...
    Analyst: Spencer Izard
    Published: Oct 17, 2023
  • CxO survey
  • CxO Survey - Investment Priorities - Digital Customer Experience - InSight Analysis - Worldwide
    To provide guidance against a highly dynamic IT landscape, PAC conducted the 2023 edition of its annual "SITSI® CxO Investment Survey," interviewing IT decision-makers...
    Analyst: Spencer Izard, Mopia Kamdoum
    Published: Oct 17, 2023
  • CxO survey
  • European CxO Survey 2023: Digital Customer Engagement – Progression, Challenges, and Opportunities - InSight Analysis
    PAC has conducted a European CxO Survey of digital customer engagement (DCE)-specific business leaders
    Analyst: Nick Mayes, Spencer Izard
    Published: Oct 13, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Western Europe Consolidation
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2021-2027 period. The figures are broken down by: Total...
    Analyst: Spencer Izard
    Published: Sep 13, 2023
  • Market reports
  • Expert View: Digital Twins of Customers – What Is All The Hype About?
    As client expectations are higher than ever, brands are looking for ways to obtain more information on their customers. Understanding their needs and preferences and...
    Analyst: Spencer Izard, Mopia Kamdoum
    Published: Sep 07, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - France
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Franck Nassah
    Published: Aug 31, 2023
  • Market reports
  • Hyper-personalized Customer Experiences Powered by CRM Solutions - InBrief Analysis - Worldwide
    In this report, PAC will define hyper-personalization, give some recent examples of companies that use such algorithms, illustrate the advantages and disadvantages, and lastly...
    Analyst: Joachim Hackmann, Benedict Oko
    Published: Aug 28, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Czech Republic
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Oliver Ojog
    Published: Aug 02, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Rest of Western Europe including Portugal
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Spencer Izard
    Published: Aug 02, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Poland
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Eugen Schwab-Chesaru
    Published: Aug 02, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Romania
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Iulia Sandut
    Published: Aug 02, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Slovakia
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Oliver Ojog
    Published: Aug 02, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Germany
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Mopia Kamdoum
    Published: Aug 01, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Denmark
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Nils Molin
    Published: Aug 01, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Norway
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Nils Molin
    Published: Aug 01, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Austria
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Aline Trautmann
    Published: Aug 01, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Sweden
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Nils Molin
    Published: Aug 01, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Finland
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Iulia Sandut
    Published: Aug 01, 2023

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