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  • Market reports
  • Expert View: Driving Sustainability Transparency across the Customer Experience
    The ongoing digital evolution of CX touchpoints has seen, in recent years, predominantly across developed countries, the desire by customers to engage with organisations that...
    Analyst: Spencer Izard
    Published: Apr 02, 2024
  • Market reports
  • Expert View: Scale & Focus: the Factors Shaping the World’s Top ITS Vendors
    The pace and scope of digital transformation initiatives is increasing, and organizations are looking to work with vendors that can provide a broad range of...
    Analyst: Christophe Châlons
    Published: Mar 25, 2024
  • Radar
  • Adobe-related Services in Europe – Overall - PAC RADAR (internal use) - 2024
    PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors: Adobe-Related Services in Europe: The...
    Analyst: Spencer Izard
    Published: Mar 11, 2024
  • Radar
  • Adobe-related Services in Europe - The Manufacturing View - PAC RADAR (internal use) - 2024
    PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors: Adobe-Related Services in Europe: The...
    Analyst: Spencer Izard
    Published: Mar 11, 2024
  • Radar
  • Adobe-related Services in Europe - The Telco View - PAC RADAR (internal use) - 2024
    PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors: Adobe-Related Services in Europe: The...
    Analyst: Spencer Izard
    Published: Mar 11, 2024
  • Radar
  • Adobe-related Services in Europe - The Retail View - PAC RADAR (internal use) - 2024
    PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors: Adobe-Related Services in Europe: The...
    Analyst: Spencer Izard
    Published: Mar 11, 2024
  • Radar
  • Adobe-related Services in Europe - The Financial Services View - PAC RADAR (internal use) - 2024
    PAC has evaluated the providers of Salesforce-related services in Europe in six segments dedicated to specific vertical sectors: Salesforce-Related Services in Europe: The...
    Analyst: Spencer Izard
    Published: Mar 11, 2024
  • Market reports
  • How Generative AI Impacts the Retail Industry - InBrief Analysis - Worldwide
    The retail industry in 2024 will be profoundly impacted by advances in generative artificial intelligence (GenAI) embedded into existing software and services or from bespoke implementations...
    Analyst: Spencer Izard
    Published: Feb 28, 2024
  • Market reports
  • Expert View: German Authorities Caught in the Complexity Trap
    The public sector in Germany is under pressure to modernize. After many years of cost-cutting, funds are now available to revise processes and enhance...
    Analyst: Joachim Hackmann
    Published: Feb 26, 2024
  • Market reports
  • Payment Service Provider Landscape - InBrief Analysis - Worldwide
    Payment service providers (PSPs) exist to facilitate transactions between merchants and customers. They are essential links in the global financial chain, connecting merchants to the...
    Analyst: Frank Naujoks
    Published: Dec 19, 2023
  • Market reports
  • Expert View: Refocusing on unifying channels rather than an aspirational omnichannel
    Retail unified channels aim to simplify the overly complex omnichannel vision into pragmatic steps that break down channel silos by creating reusable cloud-based services...
    Analyst: Spencer Izard
    Published: Dec 19, 2023
  • Market reports
  • Expert View: The integral role of GenAI as the last piece of the DCE personal shopper jigsaw
    PAC believes that from 2024 onwards, GenAI will be incorporated into digital experiences on employee devices to support in-person engagements and through similar experiences directly...
    Analyst: Spencer Izard
    Published: Dec 05, 2023
  • Market reports
  • Expert View: Leading IT vendors explore GenAI for smart health use cases
    AWS, Microsoft, Google, Nvidia, and Oracle are currently focusing on use cases such as compiling clinical documentation, digital assistants, querying electronic health record (EHR) systems...
    Analyst: Mopia Kamdoum, Arnold Vogt
    Published: Nov 21, 2023
  • Vendor profile
  • Digital Customer Engagement - Oracle - Vendor Profile - Worldwide
    The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
    Analyst: Mopia Kamdoum
    Published: Nov 03, 2023
  • Datamart
  • CxO Survey - Investment Priorities - Digital Customer Experience - Detailed Datamart - Worldwide
    This document contains the detailed findings for the topic of Digital Customer Experience from PAC’s “SITSI® CxO Investment Survey 2023”, in which IT decision-makers...
    Analyst: Spencer Izard
    Published: Oct 17, 2023
  • CxO survey
  • CxO Survey - Investment Priorities - Digital Customer Experience - InSight Analysis - Worldwide
    To provide guidance against a highly dynamic IT landscape, PAC conducted the 2023 edition of its annual "SITSI® CxO Investment Survey," interviewing IT decision-makers...
    Analyst: Spencer Izard, Mopia Kamdoum
    Published: Oct 17, 2023
  • CxO survey
  • European CxO Survey 2023: Digital Customer Engagement – Progression, Challenges, and Opportunities - InSight Analysis
    PAC has conducted a European CxO Survey of digital customer engagement (DCE)-specific business leaders
    Analyst: Spencer Izard
    Published: Oct 13, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - Western Europe Consolidation
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2021-2027 period. The figures are broken down by: Total...
    Analyst: Spencer Izard
    Published: Sep 13, 2023
  • Market reports
  • Expert View: Digital Twins of Customers – What Is All The Hype About?
    As client expectations are higher than ever, brands are looking for ways to obtain more information on their customers. Understanding their needs and preferences and...
    Analyst: Spencer Izard, Mopia Kamdoum
    Published: Sep 07, 2023
  • Datamart
  • Digital Customer Engagement - Software & IT Services by Segments - Market Figures - France
    This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2021-2027 period.
    Analyst: Franck Nassah
    Published: Aug 31, 2023

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