PAC considers generative AI (GenAI) as a transformative force in adaptive customer journey orchestration, fundamentally reshaping how organisations engage with their customers/clients/citizens across multiple touchpoints.
Contents:
Management Summary
The Value Proposition for Generative AI Adoption
Navigating the Challenges of Adoption
PAC’s Recommendations
SHARE :
This vendor profile reviews IBM’s strategic reset: divesting infrastructure to focus on software, hybrid cloud, AI (watsonx/Granite), ...
Event Date : July 03, 2026
This Excel document provides rankings of the leading Digital Customer Engagement providers.
Event Date : November 29, 2024
This short vendor profile provides a quick overview of the local portfolio and performance of Fujitsu in Germany.
Event Date : March 14, 2025
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : May 27, 2026
Software-defined automation (SDA) is reshaping industrial control by decoupling software from hardware to speed up innovation and enable scalable ...
Event Date : February 12, 2026
Cisco Systems - Figures - Worldwide - FY 31-July-2025
Datamart July 31, 2026 NEW 
Cisco Systems - Vendor Profile - Worldwide
Vendor Profile July 31, 2026 NEW
Datamart July 30, 2026 NEW
Datamart July 30, 2026 HOT 
NEW
Software & IT Services - Vendor Rankings - Slovakia
Datamart July 30, 2026 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
PAC RADAR: Digital Platforms & Service Providers for Industrial
Press Releases July 27, 2026
Farnborough Airshow 2026 and the increasing relevance of AI in manufacturing, aerospace and defence
Blog Post July 27, 2026
Beyond the Patch Cycle: How Third-Party Exposure and AI Are Reshaping Ransomware in Europe
Blog Post July 17, 2026
Adobe Summit London 2026 Takeaway
Blog Post July 15, 2026
Infosys’ Frontier Telco Operating Model Sets A New Paradigm For Telco Strategy
Whitepaper & Trend Studies July 15, 2026
