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Navigate the Agentic AI maze by making customers - not technology - the focal point of discussing adopting innovation

How should organizations think about adopting innovation in the age of the feeding frenzy around AI? Finding their bearings on adopting innovations such as Generative and Agentic AI is immensely challenging for organizations.

by Tom Reuner

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Tom Reuner

Featured Blog Post

PAC's Top 10 Software & IT Market Predictions for 2025

Before looking at our predictions for 2025, let's review the overall IT services market's situation and trend. As usual, we examine the seven key growth drivers regarding market dynamics, which are also reflected in our SITSI "clusters."

by Christophe Châlons

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Christophe Châlons

Featured Blog Post

Transformation in Energy, Utilities, and Resources: Paving the Path to 2025 and beyond

The energy, utilities, and resources (EU&R) sector is experiencing significant transformation due to several key factors. Rising global energy demand, climate challenges, and technological advancements drive this change. As we begin 2025, these changes are accelerating, prompting industries to adopt innovative strategies for sustainability, ...

by Wolfgang Schwab

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Wolfgang Schwab

Featured Blog Post

PAC Research Agenda 2025

We are pleased to announce the release of the PAC Research Agenda 2025. This agenda details PAC’s products and services designed to support your marketing and strategic planning efforts. Additionally, it includes SITSI’s comprehensive research plan for the upcoming year.

by Felix Jones

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Felix Jones

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Fujitsu Updates on AI, Consulting and Europe Nick Mayes

Fujitsu Updates on AI, Consulting and Europe

February 06, 2025

PAC recently caught up with some of Fujitsu’s European and global leadership at their latest regional Executive Analyst Day in Lisbon. The Portuguese capital is home to one of the company’s two major delivery centers in Europe, and it was interesting to hear how the vendor is reshaping its regional business, while driving closer links to its ...

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Le secteur industriel pourrait connaître une légère embellie en 2025 - Blog PAC Valérie Delage

Le secteur industriel pourrait connaître une légère embellie en 2025

January 31, 2025

Malgré une dynamique de réindustrialisation maintenue en France en 2023, certains secteurs ont renoué avec la désindustrialisation en 2024. Elle est en partie due à la crise économique et aux tensions géopolitiques mondiales, qui ont entraîné une explosion des coûts de l’énergie en 2022/2023 avec des impacts en 2024. Deux secteurs ont ...

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Navigate the Agentic AI maze by making customers - not technology - the focal point of discussing adopting innovation Tom Reuner

Navigate the Agentic AI maze by making customers - not technology - the focal point of discussing adopting innovation

January 31, 2025

How should organizations think about adopting innovation in the age of the feeding frenzy around AI? Finding their bearings on adopting innovations such as Generative and Agentic AI is immensely challenging for organizations.

Read more
CGI to swoop for UK apps services specialist BJSS Nick Mayes

CGI to swoop for UK apps services specialist BJSS

January 29, 2025

CGI has unveiled plans to acquire BJSS, an applications services specialist based in the UK with more than 2,400 employees. The share purchase transaction is expected to close in February, while the value of the deal has not been disclosed. PAC has followed BJSS’ progress closely for a number of years. It burst onto the scene as one of the ...

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Strengthening the Digital Fortress: Cognizant's Cybersecurity Practice Overview Wolfgang Schwab

Strengthening the Digital Fortress: Cognizant's Cybersecurity Practice Overview

January 29, 2025

In today's rapidly evolving digital landscape, cybersecurity is no longer just a technical requirement—it's a cornerstone of business resilience and credibility. Cognizant's Cybersecurity Practice, built on the promise of "Cyber Excellence & Risk Resilience Assured," provides a robust framework to address the complexities of modern cyber ...

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PAC RADAR - Leaders in AI-related Services 2024 Joachim Hackmann

PAC RADAR series on AI-related service: what service providers in Europe can do for AI and GenAI projects

January 16, 2025

PAC launched its INNOVATION RADAR series on AI-related services to gain a clearer picture of IT service providers' portfolios in Europe, France, and Germany and the current project landscape. We conducted in-depth interviews with 25 providers and gathered detailed information on their AI and GenAI-related service portfolios and capabilities, ...

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Building the Future: Insights from the Wireless Broadband Alliance's 6G Vision Statement Wolfgang Schwab

Building the Future: Insights from the Wireless Broadband Alliance's 6G Vision Statement

January 16, 2025

The Wireless Broadband Alliance (WBA) has recently published a 6G Vision Statement, which outlines a roadmap for the next generation of connectivity. As we transition from 5G to 6G, the focus is shifting toward creating a seamless, interoperable wireless ecosystem that aligns Wi-Fi, cellular, and non-terrestrial networks to address global ...

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Wolfgang Schwab

Transformation in Energy, Utilities, and Resources: Paving the Path to 2025 and beyond

January 10, 2025

The energy, utilities, and resources (EU&R) sector is experiencing significant transformation due to several key factors. Rising global energy demand, climate challenges, and technological advancements drive this change. As we begin 2025, these changes are accelerating, prompting industries to adopt innovative strategies for sustainability, ...

Read more
The Telco Transformation: Becoming a Customer-Centric Techco by the End of 2025 Wolfgang Schwab

The Telco Transformation: Becoming a Customer-Centric Techco by the End of 2025

January 10, 2025

Telcos are experiencing significant change. To succeed in today's rapidly evolving market, telecommunications companies must transform from legacy businesses to customer-centric tech companies, or "techs." This evolution demands more than incremental changes; it necessitates a comprehensive shift in mindset, capabilities, and operating ...

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Top 10 IT Services, ICT Services and IT Security for Business Customers in Germany Christophe Châlons

Top 10 IT Services, ICT Services and IT Security for Business Customers in Germany

January 10, 2025

For over 30 years, PAC has compiled the most recognized rankings of the leading IT service providers in Europe, broken down by regions, industries, and subsegments. In addition to the Top 10 for IT services and IT security services, we have now published a ranking of the leading providers of ICT services (IT and telecommunications) for business ...

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Darktrace intends to acquire Cado Security Wolfgang Schwab

Darktrace intends to acquire Cado Security

January 10, 2025

Darktrace has announced its proposed acquisition of Cado Security, a UK-based provider specializing in cyber investigation and response for hybrid and multi-cloud environments. Cado's cloud data forensics and automation expertise will enhance Darktrace's cybersecurity capabilities, particularly in cloud and SaaS environments. The acquisition ...

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PAC Research Agenda 2025 Felix Jones

PAC Research Agenda 2025

January 09, 2025

We are pleased to announce the release of the PAC Research Agenda 2025. This agenda details PAC’s products and services designed to support your marketing and strategic planning efforts. Additionally, it includes SITSI’s comprehensive research plan for the upcoming year.

Read more
Workday Unveils Europe Ambitions at “Rising EMEA” Nick Mayes

Workday Unveils Europe Ambitions at “Rising EMEA”

December 20, 2024

PAC recently attended the “Workday Rising” customer event in Europe, where the SaaS vendor updated on its plans and progress in the region.

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Revolutionizing Operational Technology Security: Fujitsu’s Vision and Portfolio Wolfgang Schwab

Revolutionizing Operational Technology Security: Fujitsu’s Vision and Portfolio

December 17, 2024

Cybersecurity has become a critical necessity in today's increasingly interconnected industrial landscape. Operational Technology (OT), the backbone of critical industries such as manufacturing, utilities, and transportation, faces unprecedented threats. Fujitsu's recent briefing to PAC on its OT security portfolio demonstrated its commitment to ...

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Observatoire de conjoncture Numeum - PAC Franck Nassah

2024 : une résilience du numérique face à un marché de plus en plus challenging

December 13, 2024

PAC réalise tous les semestres l’analyse de la conjoncture du marché numérique français (ESN, éditeurs et ICT) avec numeum en interrogeant plus de 150 DSI et plus de 300 entreprises du numérique. Les prévisions de croissance du PIB sont sujettes à des évolutions tous les trimestres ces derniers temps, ce qui montre l’ampleur des ...

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VOIS and Accenture: A Groundbreaking Collaboration Redefining Shared Services Wolfgang Schwab

VOIS and Accenture: A Groundbreaking Collaboration Redefining Shared Services

December 11, 2024

Vodafone Intelligent Solutions (VOIS), a subsidiary of Vodafone, has initiated an exceptional transformation. Since its inception, VOIS has grown into the world's largest telco shared service organization, delivering critical operations across technology, customer experience, and business process management. In 2024, VOIS took a pivotal step by ...

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PAC's Top 10 IT Market Predictions 2025 Christophe Châlons

PAC's Top 10 Software & IT Market Predictions for 2025

December 11, 2024

Before looking at our predictions for 2025, let's review the overall IT services market's situation and trend. As usual, we examine the seven key growth drivers regarding market dynamics, which are also reflected in our SITSI "clusters."

Read more
Exploring OTORIO: Enhancing Operational Security with the OTORIO Titan Platform Wolfgang Schwab

Exploring OTORIO: Enhancing Operational Security with the OTORIO Titan Platform

December 10, 2024

PAC recently caught up with OTORIO, a software vendor founded by cybersecurity experts and positioned at the forefront of operational technology (OT) and cyber-physical systems (CPS) security. With teams in Israel, Europe, and the US, OTORIO serves Fortune 500 companies and medium-sized enterprises in the manufacturing, energy, and smart ...

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Telefonica Tech builds momentum towards €3bn revenue target Nick Mayes

Telefonica Tech builds momentum towards €3bn revenue target

December 05, 2024

PAC recently attended the latest global analyst day held by Telefónica Tech, the fast-growing IT solutions and services division of Spain’s telecoms giant. The business has come hit the headlines in recent years due to its aggressive M&A strategy, with major purchases in the UK, Central Europe and Latin America. The business grew revenue ...

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Ransomware Attack on Blue Yonder: A Wake-Up Call for Retail Supply Chain Cybersecurity Jennifer Jonat

Ransomware Attack on Blue Yonder: A Wake-Up Call for Retail Supply Chain Cybersecurity

December 05, 2024

On November 21, 2024,  a ransomware attack on supply chain software giant Blue Yonder disrupted operations at numerous major retailers, including Starbucks, Walgreens, Tesco, Morrisons, and Sainsbury's. With Blue Yonder's solutions powering over 3,000 businesses in over 70 countries, the attack had ripple effects across the global retail ...

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