Report 12 Feb 2025

ServiceNow Services in Europe - Retail - PAC RADAR (internal use) - 2025

PAC has evaluated 20 service providers delivering ServiceNow-related IT services in Europe:

ServiceNow Services – Overall Capability
ServiceNow Services – Financial Services
ServiceNow Services – Manufacturing
ServiceNow Services – Public Sector
ServiceNow Services – Retail
ServiceNow Services – Telco

PAC’s engagements with software companies, service providers, and end-user organisations have shown a growing demand for industry-specific engagements within the ServiceNow ecosystem. This has led to organisations starting to actively look for service provider partners who can demonstrate a deep understanding of their industries’ specific operating dynamics and service workflows.

PAC focused on assessing the service provider ecosystem across the region in relation to how they deliver industry-specific vertical engagements.

What PAC is looking for out of this assessment is not just how well service providers are engaging with a selection of organisations within each of the industries being assessed, but rather how they are scaling the delivery of ServiceNow services to meet industry-specific workflows at scale and consistently across a sector. It is the most significant growth opportunity for the European ServiceNow-related services market over the coming decade.

The PAC RADAR is an effective tool for the holistic evaluation and visual positioning of leading software and ICT service providers in local markets.
With the help of predefined criteria, PAC evaluates and compares providers’ strategies, development, and market position in addition to performance and competencies within specific market segments.

Click here for more information about our PAC RADAR reports.