Report 10 Feb 2025

Expert View: Emotion AI and Affective Computing

The rapid evolution of AI has opened new possibilities for organisations’ engagement with customers. Among these advancements, Emotion AI (EAI) and affective computing stand out to PAC as transformative innovations, enabling organisations to understand better and respond to customers’ emotional states. For customer service, these technologies combine psychology, data science, and machine/deep learning to analyse and interpret human emotions through voice, text, facial expressions, or other biometric signals.

Gain access to this document and more

Gain Access

Already have access? Log in.

Spencer Izard

SHARE :

Related Content

View all reports >

The Looming Supply Chain Cyber Security Iceberg - InBrief Analysis - Worldwide

The digital transformation sweeping global supply chains presents enormous efficiency opportunities but poses dire risks that executive leadership ...

Event Date : February 28, 2024

AI in the Construction Sector - InSight Analysis - Worldwide

This report aims to illustrate how AI technology is currently being harnessed in the construction industry. Firstly, the report provides an ...

Event Date : January 12, 2022

Valantic - Vendor Profile - Worldwide

This vendor profile gives a comprehensive overview of the Worldwide positioning, performance and strategy of Valantic.

Event Date : April 16, 2025

CxO Survey - Investment Priorities - Detailed Datamart - Belgium

This document contains the detailed findings for Belgium from PAC’s SITSI® CxO Investment Priorities Survey 2024/25, in which IT decision-makers ...

Event Date : June 11, 2025

Expert View: Leveraging SAP for Informed Capital Expenditure Management

This Expert View helps to understand how to fully leverage your SAP system for informed capital expenditure management and why you should reevaluate ...

Event Date : February 29, 2024