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Report 28 May 2025

Digital Customer Engagement - Market Figures - Western Europe Consolidation

This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2023-2029 period.

The figures are broken down by:

Total Digital Software Products

  • Digital Content & Applications;
  • Digital Sales & Commerce;
  • Digital Marketing;
  • Digital Customer Experience & Service.

Total Digital Services (Topic view)

  • Digital Content & Applications;
  • Digital Sales & Commerce;
  • Digital Marketing;
  • Digital Customer Experience & Service.

Total Digital Services (Types view)

  • Digital Consulting;
  • Digital Technology Implementation;
  • Digital Technology Integration;
  • Digital Operations & Management.

Please click here to download a template showing you the structure of this Excel document.

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Spencer Izard

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