The growing ubiquity of Artificial Intelligence (AI) continues to transform industries, with autonomous customer service agents representing one of the most promising innovations. Unlike traditional automation solutions that rely on pre-defined rules, autonomous agents with reinforcement learning learn from experience, navigating complex customer interactions to deliver personalised and scalable support. PAC considers that these agents offer immense potential for organisations aiming to stay competitive in an increasingly digital and customer-focused world.
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The SAP Services vendor profiles portray leading providers of SAP services, analyzing their strategies and portfolios.
Event Date : February 01, 2024
This report delivers an in-depth look at Ayesa’s strategy in Spain, tracking its transformation into one of Spain’s top providers of engineering ...
Event Date : August 04, 2025
This report is a practical guide to selecting and implementing the right security operations center (SOC) model. It defines SOC value—continuous ...
Event Date : October 02, 2025
This Excel document delivers market figures broken down by vertical sectors. Figures cover a seven-year time frame (results from the past two years ...
Event Date : August 21, 2025
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : February 25, 2025
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