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Report 11 Jun 2026

AI-related Services for Digital Customer Engagement in Europe – PAC RADAR (internal use) – 2026

PAC has evaluated 31 providers of AI-related services in Europe, France, Germany, and the UK in different segments:

EUROPE

FRANCE

GERMANY

UK

Even though AI is not a new concept, PAC has witnessed phenomenal interest in AI-based tools and services in recent years. The meteoric rise of generative AI in 2024 and agentic AI in 2025 has disrupted the IT market and reshaped the approach to digital transformation.

All in all, some AI-related projects have reached a certain level of maturity with clients, but widespread adoption at a repeatable scale has yet to commonly occur across the services provider industry.

The PAC RADAR is an effective tool for the holistic evaluation and visual positioning of leading software and ICT service providers in local markets.
With the help of predefined criteria, PAC evaluates and compares providers’ strategies, development, and market position in addition to performance and competencies within specific market segments.

Click here for more information about our PAC RADAR reports.

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Spencer Izard
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Karsten Leclerque
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Valérie Delage

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