This InSight Analysis provides a detailed overview of the software and IT services market in the Italian banking sector, highlighting the key drivers and obstacles to IT investment, the positioning of major vendors, and medium-term investment trends.
In 2024, the Italian banking sector continued to demonstrate resilience despite a challenging global environment. According to PAC and KPMG analyses, the country’s major banking groups reported a combined profit of €26.7 billion (+7.7% compared to 2023) and a ROE of 13.4%. Profitability was driven primarily by strong net interest income, supported by lending rates rising faster than funding costs, as well as renewed growth in fee-based revenues. Credit quality remained excellent, with the gross NPL ratio falling to 2.3%, more than 16 percentage points below the 2014/15 peak, thanks to strengthened credit processes and past derisking actions. Capitalization also stayed robust, with an average CET1 ratio of 14.7%. However, rising operating costs indicate that efficiency remains an area for improvement.
In 2025, banks operated in an environment marked by persistent geopolitical tensions, evolving customer behavior, continued consolidation, and new regulatory requirements. The rise of open banking and neobanks further intensified competitive pressure, pushing banks toward omnichannel offerings and deeper digital transformation.
PAC’s 2025 survey reveals that banks are prioritizing the redesign of products and services, as well as the strategic use of corporate data, especially through AI-enabled personalization, enhanced commercial effectiveness, and strengthened data governance. Core banking modernization is a key medium-term trend. Cloud adoption (IaaS, PaaS, SaaS) is now considered a strategic approach.
Artificial intelligence is another major investment area. Banks are implementing AI for customer interaction, KYC and onboarding, cybersecurity threat detection, document management, and credit processes. Complementing this, cybersecurity remains a top priority as banks work to meet DORA requirements, strengthen ICT risk management, and improve incident response capabilities.
Finally, banks are exploring emerging technologies such as blockchain, used for stablecoins, KYC processes, and digital sureties, as well as, to a lesser extent, quantum computing for risk modeling and future-proof cryptography.
Recommended advisory: PAC Leadership Session – Financial Services Industry – AI Adoption
SHARE :
Physical AI enables AGVs, cobots, and drones to perceive, understand, and perform more complex tasks, while the scope of use cases basically remains ...
Event Date : August 26, 2025
The IT industry is confronted with a major lack of talent, especially in the data field, and at the same time, end-users are demanding more freedom ...
Event Date : December 16, 2022
This document provides market volumes, growth rates and forecasts for the AI market in Brazil for the 2021-2027 period.
Event Date : February 08, 2023
Cegeka, Belgium’s leading IT service provider, spans seven service lines and drives digital innovation with its “trinity of innovation” — 5G, ...
Event Date : December 15, 2025
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : January 27, 2025
Vertical Sectors - Market Figures - Spain
Datamart January 20, 2026 NEW 
Software & IT Services - Market Figures - Spain
Datamart January 20, 2026 NEW
Vertical Sectors - Market Figures - Italy
Datamart January 20, 2026 NEW
Software & IT Services - Market Figures - Italy
Datamart January 20, 2026 NEW
Software & IT Services - Market Figures - Sweden
Datamart January 20, 2026 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Part 8: The Future of Infrastructure Security: What's Next After Integration?
Blog Post January 20, 2026
Part 7: Bringing It All Together: Developing a Unified Infrastructure Security Strategy
Blog Post January 12, 2026
What PAC Expects At Mobile World Congress 2026
Blog Post January 12, 2026
Part 6: Cloud Security: Shared Responsibility and Real Accountability
Blog Post January 09, 2026
Part 5: Data Center Security: Where Bits Meet Bricks
Blog Post January 08, 2026
