Belgium’s banks earned €7.9bn in 2025, but the story for technology suppliers is not profit, it is what banks are doing with it. AI now answers seven in ten customer questions at KBC, regulation has made payments spending non-negotiable, and the country’s two largest banks have taken opposite bets on whether to outsource operations or build them back in-house.
The report sets out five growth drivers and five obstacles for suppliers, from DORA-driven demand to disintermediation by hyperscalers, with recommendations for pricing against efficiency targets and competing above the model layer.
Recommended advisory: PAC Leadership Session – Financial Services Industry – AI Adoption
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