Report 13 Feb 2020

Expert View: How to understand IT vendors and providers and how to manage them smartly? – Part 3

Although it is proclaimed everywhere that "the customer is king", in practice this is not always the case. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier/service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on the providers' organizations, the traps with financial engineering and the retained organization and concludes the series with 7 best practices.

Also see:

How to understand IT vendors and providers and how to manage them smartly? – Part 1

How to understand IT vendors and providers and how to manage them smartly? – Part 2

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Expert View: How to understand IT vendors and providers and how to manage them smartly? – Part 3

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Expert View: How to understand IT vendors and providers and how to manage them smartly? – Part 3

Gain access to this document and more

Related Content

Splunk - Figures - Worldwide

Software & IT Services - Market Figures - Rest of Western Europe

Public Sector - InBrief Analysis - Sweden

Capgemini - Vendor Profile - Spain

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Latest Publications report

Free reports & webinars

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