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Report 13 Feb 2020

Expert View: How to understand IT vendors and providers and how to manage them smartly? – Part 1

Although it is proclaimed everywhere that "the customer is king", in practice this does not always seem to be the case. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.

Also see:

How to understand IT vendors and providers and how to manage them smartly? – Part 2

How to understand IT vendors and providers and how to manage them smartly? – Part 3

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Simone Boeldt

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