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Report 13 Feb 2020

Expert View: How to understand IT vendors and providers and how to manage them smartly? – Part 2

Although it is proclaimed everywhere that "the customer is king", this does not always prove so in practice. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on understanding sales representatives, issues with daily rates and the magic of escalations at the right time to the right manager.

Also see:

How to understand IT vendors and providers and how to manage them smartly? – Part 1

How to understand IT vendors and providers and how to manage them smartly? – Part 3

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Simone Boeldt

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