Pack analyst btn         PAC        
 
Report 13 Feb 2020

Expert View: How to understand IT vendors and providers and how to manage them smartly? – Part 2

Although it is proclaimed everywhere that "the customer is king", this does not always prove so in practice. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on understanding sales representatives, issues with daily rates and the magic of escalations at the right time to the right manager.

Also see:

How to understand IT vendors and providers and how to manage them smartly? – Part 1

How to understand IT vendors and providers and how to manage them smartly? – Part 3

profile-image
Simone Boeldt

SHARE :

Related Content

View all reports >

Insurance - InBrief Analysis - Italy

This InBrief Analysis examines digital transformation initiatives in the Italian insurance sector.

Event Date : December 02, 2025

Read more >

Industrial Metaverse – From Customer Projects To Relevant Use Cases - InSight Analysis - Worldwide

This report identifies and describes existing customer projects in the context of the industrial metaverse in a structured way, in order to provide ...

Event Date : November 02, 2023

Read more >

Kyndryl - Vendor Profile - Spain

This short vendor profile provides a quick overview of the local portfolio and performance of Kyndryl in Spain.

Event Date : July 07, 2025

Read more >

Ayesa - Vendor Profile - Spain

This report delivers an in-depth look at Ayesa’s strategy in Spain, tracking its transformation into one of Spain’s top providers of engineering ...

Event Date : August 04, 2025

Read more >

The AI Act & Compliance Strategies – InBrief Analysis

PAC views the European Union Artificial Intelligence (EU AI) Act, required to be implemented and enforced by 2027, as a pivotal development in AI ...

Event Date : January 13, 2026

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >