Although it is proclaimed everywhere that "the customer is king", this does not always prove so in practice. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on understanding sales representatives, issues with daily rates and the magic of escalations at the right time to the right manager.
Also see:
How to understand IT vendors and providers and how to manage them smartly? – Part 1
How to understand IT vendors and providers and how to manage them smartly? – Part 3
SHARE :
The Cyber Security vendor profiles portray leading cyber security providers, analyzing their strategies and ...
Event Date : May 08, 2024
This InBrief Analysis report provides a brief overview of the software and IT services (SITS) market in the U.S. utilities sector.
Event Date : October 31, 2024
This Excel document lists M&A deals in the software & IT services industry in Norway since 2013.
Event Date : March 05, 2026
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : January 04, 2023
Siemens is redefining industrial operations with cloud-to-edge software and AI, enabling smarter, safer, and more flexible factories. Core offerings ...
Event Date : February 16, 2026
Market Reports May 28, 2026
Expert View: Foundation Models Significantly Impact The Behavior Of AI Agents
Market Reports May 27, 2026
Indra - Figures - Spain - FY 31-Dec-2025
Datamart May 27, 2026 NEW 
Indra - Vendor Profile - Spain
Vendor Profile May 27, 2026 NEW
Atos - Figures - France - FY 31-Dec-2025
Datamart May 27, 2026 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
TCS SovereignSecure Cloud: A modular and pragmatic approach to Sovereign Cloud in Europe
Blog Post May 28, 2026
Model Selection Is A Strategic Governance Challenge
Blog Post May 28, 2026
The hidden message in the LTM-Randstad deal: labor arbitrage is running out of road
Blog Post May 25, 2026
The Hidden Cost Problem in AI Model Usage
Blog Post May 22, 2026
Embedding AI with SAP: What Dutch organizations are doing differently
Blog Post May 21, 2026
