Pack analyst btn         PAC        
 
Report 13 Feb 2020

Expert View: How to understand IT vendors and providers and how to manage them smartly? – Part 2

Although it is proclaimed everywhere that "the customer is king", this does not always prove so in practice. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on understanding sales representatives, issues with daily rates and the magic of escalations at the right time to the right manager.

Also see:

How to understand IT vendors and providers and how to manage them smartly? – Part 1

How to understand IT vendors and providers and how to manage them smartly? – Part 3

profile-image
Simone Boeldt

SHARE :

Related Content

View all reports >

Software & IT Services - InSight Analysis - Hungary

This Hungary software and IT services market report examines market dynamics, provider positioning, and medium-term trends shaping enterprise IT ...

Event Date : December 04, 2025

Read more >

Accenture - Vendor Profile - Slovakia

Accenture Slovakia is a major CEE nearshore delivery hub with over 2,000 employees, whose revenue generator on the local market is in ...

Event Date : January 26, 2026

Read more >

Infosys - Vendor Profile - UK

This short vendor profile provides a quick overview of the local portfolio and performance of Infosys in the UK.

Event Date : March 27, 2025

Read more >

Total IoT by Segments - Market Figures - US

This document provides market volumes, growth rates and forecasts for the total IoT market (consolidated) for the 2021-2027 period.

Event Date : October 10, 2023

Read more >

IT Services and Vertical Sectors - Preliminary Market Figures - Rest of Africa

This Excel document delivers IT services market figures for the Rest of Africa, broken down by segments and vertical sectors.

Event Date : April 22, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >