Pack analyst btn         PAC        
 
Report 13 Feb 2020

Expert View: How to understand IT vendors and providers and how to manage them smartly? – Part 2

Although it is proclaimed everywhere that "the customer is king", this does not always prove so in practice. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on understanding sales representatives, issues with daily rates and the magic of escalations at the right time to the right manager.

Also see:

How to understand IT vendors and providers and how to manage them smartly? – Part 1

How to understand IT vendors and providers and how to manage them smartly? – Part 3

profile-image
Simone Boeldt

SHARE :

Related Content

View all reports >

Netaş - Vendor Profile - Türkiye

This short vendor profile provides a quick overview of the local portfolio and performance of Netas in Türkiye.

Event Date : July 08, 2024

Read more >

Total IoT by Segments - Market Figures - Austria

This document provides market volumes, growth rates and forecasts for the total IoT market for the 2020-2026 period.

Event Date : May 14, 2024

Read more >

Salesforce - Vendor Profile - Finland

This short vendor profile provides a quick overview of the local portfolio and performance of Salesforce in Finland.

Event Date : May 05, 2022

Read more >

IT Services - Vendor Positioning - Spain

This Vendor Positioning provides a comparative positioning of the 20 leading IT services vendors in Spain.

Event Date : October 17, 2024

Read more >

Software & IT Services - Market Figures - US

This Excel document delivers market figures broken down by products and services. Figures cover a seven-year time frame (results from the past two ...

Event Date : November 19, 2024

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >