Although it is proclaimed everywhere that "the customer is king", in practice this is not always the case. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier/service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on the providers' organizations, the traps with financial engineering and the retained organization and concludes the series with 7 best practices.
Also see:
How to understand IT vendors and providers and how to manage them smartly? – Part 1
How to understand IT vendors and providers and how to manage them smartly? – Part 2
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