To provide guidance against a highly dynamic IT landscape, PAC conducted the 2024/25 edition of its annual SITSI® CxO Investment Priorities Survey, interviewing IT decision-makers in user companies covering PAC’s SITSI core markets to get their views on current IT trends, key requirements, and investment plans. The survey was conducted in October/November 2024.
This report presents and discusses the study’s key results for the topic of digital customer experience (DCE).
The interviews were conducted with IT department managers and line-of-business managers who are involved in decisions concerning (local) IT budgets, IT investments, or IT sourcing. The survey sample was made up of companies of different sizes from all over the world.
This report is accompanied by the Excel document “CxO Survey – Investment Priorities – Digital Customer Experience – Detailed Datamart – Worldwide”, which contains the detailed findings from the survey for DCE, broken down by company size and vertical sector.
SHARE :
This document provides market volumes, growth rates and forecasts for the worldwide Public and Hosted Private Cloud market for the 2022-2028 period.
Event Date : February 19, 2024
Cognizant is a top 10 global IT services company with a dedicated cybersecurity practice integrated across applications, cloud, data, and ...
Event Date : October 24, 2025
Explore the dynamic landscape of the Swedish public sector IT market in 2025 with this comprehensive SITSI analysis. This report highlights key ...
Event Date : October 15, 2025
In this report, we continue our analysis of the AI vendor landscape by looking at some of the most innovative computer vision vendors that are not ...
Event Date : April 07, 2021
Unit4 Netherlands: a cloud-first, people-centric ERP specialist delivering AI-enabled ERPx and the Success4U cloud migration program, focused on ...
Event Date : March 31, 2026
AI (Artificial Intelligence) by Segments - Market Figures - MEA by countries
Datamart August 21, 2026 NEW 
AI (Artificial Intelligence) by Segments - Market Figures - MEA consolidation
Datamart August 21, 2026 NEW
AI (Artificial Intelligence) by Segments - Market Figures - EMEA by countries
Datamart August 21, 2026 NEW
AI (Artificial Intelligence) by Segments - Market Figures - EMEA consolidation
Datamart August 21, 2026 NEW
AI (Artificial Intelligence) by Segments - Market Figures - Eastern Europe by countries
Datamart August 21, 2026 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Europe in Search of its Digital Sovereignty
Blog Post August 21, 2026
PAC RADAR: Digital Platforms & Service Providers for Industrial
Press Releases July 27, 2026
Farnborough Airshow 2026 and the increasing relevance of AI in manufacturing, aerospace and defence
Blog Post July 27, 2026
Beyond the Patch Cycle: How Third-Party Exposure and AI Are Reshaping Ransomware in Europe
Blog Post July 17, 2026
Adobe Summit London 2026 Takeaway
Blog Post July 15, 2026
