This document contains the detailed findings for the topic of digital customer experience (DCE) from PAC’s SITSI® CxO Investment Priorities Survey 2024/25, in which IT decision-makers in user companies were interviewed to get their views on current IT trends, key requirements, and investment plans. The survey was conducted in October/November 2024.
The findings are broken down by company size and vertical sector.
The interviews were conducted with IT department managers and line-of-business managers who are involved in decisions concerning (local) IT budgets, IT investments, or IT sourcing. The survey sample was made up of companies of different sizes from all over the world.
This Excel document accompanies PAC’s InSight Analysis report “CxO Survey – Investment Priorities – Digital Customer Experience”, which presents and analyzes the key findings from the survey for DCE.
SHARE :
For this report, we have identified 33 IT services providers that are active in the French market for digital sustainability & ESG.
Event Date : March 12, 2024
Additive manufacturing is a niche market today and will remain one in the future. Market drivers are growing process automation capabilities, ...
Event Date : November 30, 2023
This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.
Event Date : May 28, 2025
The use of GenAI will change the way code is programmed. Numerous tools are already being deployed to make coding faster and more efficient. But can ...
Event Date : March 20, 2024
Artificial intelligence (AI) is probably one of the hottest digital trends in the financial services sector right now. In June 2024, Bundesbank ...
Event Date : July 23, 2024
Cloud Ecosystem Services - Market Figures - France
Datamart June 18, 2026 NEW 
Cloud Platforms by Segments - Market Figures - France
Datamart June 18, 2026 NEW
Datamart June 18, 2026 NEW
Datamart June 18, 2026 HOT 
NEW
IT Services - Preliminary Vendor Rankings - Spain
Datamart June 17, 2026 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
From AI Experimentation to Operational AI
Blog Post June 10, 2026
Top 10 IT Services providers in France: A Difficult 2025 Accelerating the Sector's Transformation
Blog Post June 05, 2026
Agentic AI Enterprise Transformation
Whitepaper & Trend Studies June 01, 2026
TCS SovereignSecure Cloud: A modular and pragmatic approach to Sovereign Cloud in Europe
Blog Post May 28, 2026
Model Selection Is A Strategic Governance Challenge
Blog Post May 28, 2026
