Pack analyst btn         PAC        
 
Report 07 Sep 2023

Expert View: Digital Twins of Customers – What Is All The Hype About?

As client expectations are higher than ever, brands are looking for ways to obtain more information on their customers. Understanding their needs and preferences and anticipating their behavior is pivotal. The goal is to meet, and (ideally) exceed, customer expectations, which leads to more customer satisfaction and loyalty, higher retention rates, and, ultimately, higher sales. It is within this context that the concept of digital twins of customers has started to gain traction.

profile-image
Spencer Izard
profile-image
Mopia Kamdoum

SHARE :

Related Content

View all reports >

Adobe-related Services in Europe - The Financial Services View - PAC RADAR (internal use) - 2024

PAC has evaluated the providers of Salesforce-related services in Europe in six segments dedicated to specific vertical ...

Event Date : March 11, 2024

Read more >

Software & IT Services - Market Figures - Netherlands

This Excel document delivers market figures broken down by products and services. Figures cover a seven-year time frame (results from the past two ...

Event Date : November 20, 2024

Read more >

IBM - Figures - Sweden

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : June 22, 2023

Read more >

Expert View: Autonomous Customer Service Agents

The growing ubiquity of Artificial Intelligence (AI) continues to transform industries, with autonomous customer service agents representing one of ...

Event Date : February 10, 2025

Read more >

Cloud Ecosystem Services - Market Figures - APAC Consolidation

This document provides market volumes, growth rates and forecasts for Cloud Ecosystem Services in APAC for the 2022-2028 period.

Event Date : February 20, 2024

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >