Although it is proclaimed everywhere that "the customer is king", in practice this is not always the case. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier/service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on the providers' organizations, the traps with financial engineering and the retained organization and concludes the series with 7 best practices.
Also see:
How to understand IT vendors and providers and how to manage them smartly? – Part 1
How to understand IT vendors and providers and how to manage them smartly? – Part 2
SHARE :
This document provides market volumes, growth rates and forecasts for the SAP services market for the 2023-2029 period.
Event Date : January 28, 2025
This Excel document is part of the company profiles teknowlogy publishes every year at local, regional and worldwide level.
Event Date : October 07, 2025
This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.
Event Date : May 28, 2025
This document provides market volumes, growth rates and forecasts for the IT security market in US for the 2023-2029 period.
Event Date : May 22, 2025
This Excel document contains the latest market figures on the German SITS market with regard to the Services & Consumers sector.
Event Date : May 20, 2026
Cloud Ecosystem Services - Market Figures - France
Datamart June 18, 2026 NEW 
Cloud Platforms by Segments - Market Figures - France
Datamart June 18, 2026 NEW
Datamart June 18, 2026 NEW
Datamart June 18, 2026 HOT 
NEW
IT Services - Preliminary Vendor Rankings - Spain
Datamart June 17, 2026 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
From AI Experimentation to Operational AI
Blog Post June 10, 2026
Top 10 IT Services providers in France: A Difficult 2025 Accelerating the Sector's Transformation
Blog Post June 05, 2026
Agentic AI Enterprise Transformation
Whitepaper & Trend Studies June 01, 2026
TCS SovereignSecure Cloud: A modular and pragmatic approach to Sovereign Cloud in Europe
Blog Post May 28, 2026
Model Selection Is A Strategic Governance Challenge
Blog Post May 28, 2026
