Although it is proclaimed everywhere that "the customer is king", this does not always prove so in practice. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on understanding sales representatives, issues with daily rates and the magic of escalations at the right time to the right manager.
Also see:
How to understand IT vendors and providers and how to manage them smartly? – Part 1
How to understand IT vendors and providers and how to manage them smartly? – Part 3
SHARE :
This document provides market volumes, growth rates and forecasts for the Business Application Software (BAS)-related Consulting & Systems ...
Event Date : January 28, 2025
This document contains the detailed findings for all covered countries worldwide from PAC’s SITSI® CxO Investment Priorities Survey 2024/25, in ...
Event Date : March 28, 2025
Managing third-party exposure requires a holistic and technology-enabled approach that includes risk identification, assessment, mitigation, and ...
Event Date : December 19, 2024
This Excel document delivers market figures broken down by vertical sectors. Figures cover a seven-year time frame (results from the past two ...
Event Date : December 03, 2024
This document provides market volumes, growth rates and forecasts for the AI market in Romania for the 2022-2028 period.
Event Date : February 13, 2024
IT Services and Vertical Sectors - Preliminary Market Figures - Rest of APAC
Datamart April 22, 2025
IT Services and Vertical Sectors - Preliminary Market Figures - Rest of Eastern Europe
Datamart April 22, 2025
IT Services and Vertical Sectors - Preliminary Market Figures - Middle East
Datamart April 22, 2025
IT Services and Vertical Sectors - Preliminary Market Figures - Rest of Americas
Datamart April 22, 2025
IT Services and Vertical Sectors - Preliminary Market Figures - Rest of Africa
Datamart April 22, 2025
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Enterprise Resilience: Building the Strength to Withstand, Adapt, and Evolve in an Uncertain World
Blog Post April 22, 2025
Bracing for Impact: Why PAC Is Rewriting Its Market Outlook
Blog Post April 16, 2025
Securing Operational Technology (OT): A Strategic Necessity in a Connected World
Blog Post April 16, 2025
Tackling Upheaval in the Not-for-Profit Sector
Blog Post April 16, 2025
Blog Post April 14, 2025