Pack analyst btn         PAC        
 
Report 13 Feb 2020

Expert View: How to understand IT vendors and providers and how to manage them smartly? – Part 2

Although it is proclaimed everywhere that "the customer is king", this does not always prove so in practice. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on understanding sales representatives, issues with daily rates and the magic of escalations at the right time to the right manager.

Also see:

How to understand IT vendors and providers and how to manage them smartly? – Part 1

How to understand IT vendors and providers and how to manage them smartly? – Part 3

profile-image
Simone Boeldt

SHARE :

Related Content

View all reports >

Azure – Outsourcing & Managed Services Capabilities in Europe - PAC RADAR (internal use) - 2022

PAC has evaluated 28 services providers in the overall Azure IT ecosystem in Europe and in France as well as in six segments dedicated to specific ...

Event Date : December 15, 2022

Read more >

The Role of CX Across the Supply Chain - InBrief Analysis - Worldwide

PAC continues to witness that the modern business landscape demands a shift from a purely operational view of the supply chain to one intrinsically ...

Event Date : April 01, 2025

Read more >

CxO Survey - Investment Priorities - Detailed Datamart - Austria

This document contains the detailed findings for Austria from PAC’s SITSI® CxO Investment Priorities Survey 2024/25, in which IT decision-makers ...

Event Date : March 25, 2025

Read more >

IT Security by Segments - Market Figures - Middle East

This document provides market volumes, growth rates and forecasts for the IT security market in Middle East for the 2023-2029 period.

Event Date : May 21, 2025

Read more >

Centric - Vendor Profile - Worldwide

Centric is entering a new chapter following its 2024 acquisition by a Dutch IT entrepreneur consortium led by Imker Capital Partners. This strategic ...

Event Date : August 01, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >