Pack analyst btn         PAC        
 
Report 13 Feb 2020

Expert View: How to understand IT vendors and providers and how to manage them smartly? – Part 2

Although it is proclaimed everywhere that "the customer is king", this does not always prove so in practice. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on understanding sales representatives, issues with daily rates and the magic of escalations at the right time to the right manager.

Also see:

How to understand IT vendors and providers and how to manage them smartly? – Part 1

How to understand IT vendors and providers and how to manage them smartly? – Part 3

profile-image
Simone Boeldt

SHARE :

Related Content

View all reports >

SAP S/4HANA-related Services in Europe - PAC RADAR (internal use) - 2024

PAC has done an in-depth analysis of 24 leading providers of SAP-related services in Europe and Germany, evaluating them in 16 different RADAR ...

Event Date : March 06, 2024

Read more >

Cloud Computing - Kyndryl - Vendor Profile - Worldwide

The Cloud Computing vendor profiles portray leading providers of cloud computing, analyzing their strategies and portfolios.

Event Date : July 16, 2025

Read more >

Software & IT Services - Market Figures - Denmark

This Excel document delivers market figures broken down by products and services. Figures cover a seven-year time frame (results from the past two ...

Event Date : June 04, 2025

Read more >

Business Intelligence (BI) by Segments - Market Figures - Sweden

This document provides market volumes, growth rates and forecasts for the business intelligence (BI) market in Sweden for the 2022-2028 period.

Event Date : March 27, 2024

Read more >

Cloud Platforms by Segments - Market Figures - Mexico

This document provides market volumes, growth rates and forecasts for the Public and Hosted Private Cloud in Mexico for the 2022-2028 period.

Event Date : February 13, 2024

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >