Pack analyst btn         PAC        
 
Report 13 Feb 2020

Expert View: How to understand IT vendors and providers and how to manage them smartly? – Part 2

Although it is proclaimed everywhere that "the customer is king", this does not always prove so in practice. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on understanding sales representatives, issues with daily rates and the magic of escalations at the right time to the right manager.

Also see:

How to understand IT vendors and providers and how to manage them smartly? – Part 1

How to understand IT vendors and providers and how to manage them smartly? – Part 3

profile-image
Simone Boeldt

SHARE :

Related Content

View all reports >

Cloud Ecosystem Services - Market Figures - Switzerland

This document provides market volumes, growth rates and forecasts for Cloud Ecosystem Services in Switzerland for the 2022-2028 period.

Event Date : January 22, 2025

Read more >

Software & IT Services - Vendor Rankings - Poland

This Excel document positions and ranks the major software and IT services suppliers by revenue in Poland

Event Date : October 30, 2024

Read more >

SAP Services - Detailed Datamart - Market Figures - Worldwide

This document provides market volumes, growth rates and forecasts for the SAP services market for the 2021-2027 period.

Event Date : January 15, 2024

Read more >

Public Sector - InBrief Analysis - US

This InBrief Analysis report provides a brief overview of the software and IT services (SITS) market in the U.S. public sector. It provides key data ...

Event Date : April 09, 2024

Read more >

Talex - Vendor Profile - Poland

This short vendor profile provides a quick overview of the local portfolio and performance of Talex in Poland.

Event Date : August 21, 2024

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >