Although it is proclaimed everywhere that "the customer is king", this does not always prove so in practice. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on understanding sales representatives, issues with daily rates and the magic of escalations at the right time to the right manager.
Also see:
How to understand IT vendors and providers and how to manage them smartly? – Part 1
How to understand IT vendors and providers and how to manage them smartly? – Part 3
SHARE :
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : September 06, 2024
In light of the growing number of cyber attacks, companies are increasingly interested in improving their cyber resilience. Cyber resilience is a ...
Event Date : August 10, 2022
Atos Switzerland Vendor Profile – a SITSI® competition analysis: Explore local operations, strategic shifts, service portfolio, market ...
Event Date : December 12, 2025
This document provides the following vendor rankings for the SAP services market in EMEA.
Event Date : December 15, 2025
This document provides market volumes, growth rates and forecasts for the Big Data market in US for the 2019-2025 period.
Event Date : November 17, 2021
Internet of Things - ABB Ability - Vendor Profile - Worldwide
Vendor Profile December 18, 2025 NEW 
IoT, OT & Engineering Services - Accenture - Vendor Profile - Worldwide
Vendor Profile December 18, 2025 NEW
Manufacturing - InSight Analysis - Italy
Market Reports December 18, 2025 NEW
Reply - Figures - Germany – FY 31-Dec-2024
Datamart December 18, 2025 NEW
Reply – Vendor Profile – Germany
Vendor Profile December 18, 2025 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Transforming Midmarket Enterprises: Strategic Modernization with Hitachi Digital Services and Oracle
Blog Post December 17, 2025
Exploring the Future of Enterprise AI: Inside HCLTech’s AI and Cloud Native Lab with SAP
Blog Post December 17, 2025
Blog Post December 17, 2025
Part 3: Endpoint Security—Is It Still the Weakest Link?
Blog Post December 16, 2025
IBM and Confluent: Designing the Middleware Layer for Agentic AI
Blog Post December 15, 2025
