The ServiceNow services market is one of the most competitive and dynamic segments in the IT services industry. And many of Europe’s leading providers are positioned to invest considerably in building and diversifying their capability to meet strong ongoing demand.
It’s essential, then, for PAC, as a trusted voice in this market, to assess the leading and most mature providers today – with a view to providing an ongoing benchmark for their capability as it evolves over the coming years.
Now more than ever, enterprise buyers need support in selecting the right partner for their business as the management of services and assets continues to grow in complexity.
To provide this market view, PAC assessed many of the service providers delivering ServiceNow services in the European market – selecting only the most mature. As a result, this report leans heavily towards the larger IT services firms and the major consultancies – including some of the regional and specialist boutiques that compete directly with these firms. The assessment evaluates their overall delivery capabilities – as well as separate assessments for their workflow-specific capabilities in IT, HR, CSM, GRC, Security, and Creator workflows:
The PAC RADAR is an effective tool for the holistic evaluation and visual positioning of leading software and ICT service providers on local markets.
With the help of predefined criteria, PAC evaluates and compares providers’ strategies, development, and market position in addition to performance and competencies within specific market segments.
Click here for more information about our PAC RADAR reports.
SHARE :
This short vendor profile provides a quick overview of the local portfolio and performance of Atos in Finland.
Event Date : October 07, 2022
This report provides an overview of the software and IT services (SITS) market in the French insurance sector. It provides key data on IT expenditure ...
Event Date : April 11, 2024
As client expectations are higher than ever, brands are looking for ways to obtain more information on their customers. Understanding their needs and ...
Event Date : September 07, 2023
This document provides market volumes, growth rates and forecasts for the Big Data market in the Rest of Western Europe for the 2022-2028 period.
Event Date : March 27, 2024
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level;
Event Date : January 10, 2025
T-Systems - Figures - Spain - FY 31-Dec-2024
Datamart May 07, 2025
T-Systems - Vendor Profile - Spain
Vendor Profile May 07, 2025
CxO Survey - Investment Priorities - Cloud Computing - Detailed Datamart - Worldwide
Datamart May 06, 2025
CxO Survey - Investment Priorities - Cloud Computing - InSight Analysis - Worldwide
CxO Survey May 06, 2025
IT Services - Preliminary Vendor Rankings – Switzerland
Datamart May 05, 2025
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
OT Resilience: The Missing Link in Enterprise Resilience
Blog Post May 07, 2025
Unlocking the Future of OT Security with Armis Centrix: A Comprehensive Look
Blog Post May 07, 2025
ChangeNow 2025 : optimisme sur la décarbonation malgré le contexte
Blog Post May 05, 2025
Amazon’s Agentic AI Redefines Digital Engagement with “Buy for Me”
Blog Post April 30, 2025
Maïeutique du cloud souverain en France
Blog Post April 30, 2025