The ServiceNow services market is one of the most competitive and dynamic segments in the IT services industry. And many of Europe’s leading providers are positioned to invest considerably in building and diversifying their capability to meet strong ongoing demand.
It’s essential, then, for PAC, as a trusted voice in this market, to assess the leading and most mature providers today – with a view to providing an ongoing benchmark for their capability as it evolves over the coming years.
Now more than ever, enterprise buyers need support in selecting the right partner for their business as the management of services and assets continues to grow in complexity.
To provide this market view, PAC assessed many of the service providers delivering ServiceNow services in the European market – selecting only the most mature. As a result, this report leans heavily towards the larger IT services firms and the major consultancies – including some of the regional and specialist boutiques that compete directly with these firms. The assessment evaluates their overall delivery capabilities – as well as separate assessments for their workflow-specific capabilities in IT, HR, CSM, GRC, Security, and Creator workflows:
The PAC RADAR is an effective tool for the holistic evaluation and visual positioning of leading software and ICT service providers on local markets.
With the help of predefined criteria, PAC evaluates and compares providers’ strategies, development, and market position in addition to performance and competencies within specific market segments.
Click here for more information about our PAC RADAR reports.
SHARE :
PAC has evaluated the providers of Adobe-related services in Europe in five segments dedicated to specific vertical sectors: Adobe-Related ...
Event Date : March 11, 2024
Every technological advancement raises the question of whether and when it should be implemented in a company. This also applies to Wi-Fi. Wi-Fi 6 ...
Event Date : March 27, 2024
This Excel document lists M&A deals in the software & IT services industry in Germany since 2013.
Event Date : March 05, 2026
SAS Viya drives SAS’s cloud-native, AI-powered analytics transformation—focusing on agentic AI, copilots, synthetic data and ...
Event Date : January 23, 2026
This Vendor Profile examines Computacenter’s market position, strategy, and service portfolio, highlighting its evolution from a leading technology ...
Event Date : February 24, 2026
Expert View: Creating Cohesive Omnichannel Experiences Using Agentic AI
Market Reports April 01, 2026
Atos - Figures - Netherlands – FY 31-Dec-2025
Datamart March 31, 2026 NEW 
Infosys - Figures - UK - FY 31-Mar-2025
Datamart March 31, 2026 NEW
Vendor Profile March 31, 2026 NEW
Expert View: The Role of AI Agents in Conversational Commerce
Market Reports March 31, 2026
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Blog Post March 27, 2026
NTT DATA’s Horizons Innovation Summit 2026 Explores AI Opportunities
Blog Post March 27, 2026
Part 10: The Future of IAM – Decentralized Identity, AI, and What’s Coming Next
Blog Post March 26, 2026
Part 9: IAM and Compliance – Turning Control into Confidence
Blog Post March 24, 2026
Blog Post March 18, 2026
