Report 18 Sep 2024

AI-related Services for Digital Customer Engagement in Europe - PAC RADAR (internal use) - 2024

PAC has evaluated 28 providers of AI-related services in Europe, France, and Germany in different lines of business:

AI-related Services in Europe
AI-related Services in France
AI-related Services in Germany
GenAI-related Services in Europe
AI-related Services for Human Capital Management in Europe
AI-related Services for Digital Customer Engagement in Europe
AI-related Services for Back-Office Workflows in Europe
AI-related Services for Production in Europe
AI-related Services for Supply Chain Management in Europe
AI-related Services for IT Operations in Europe
AI-related Services for the German Mittelstand (medium-sized businesses)

Even though AI is not a new concept, we have witnessed phenomenal interest in AI-based tools and services in the past few years. The meteoric rise of generative AI, including LLMs and foundation models, has disrupted the market and reshaped the approach to digital transformation.

Over the past two years, the excitement around AI tools has slightly outpaced the actual project implementations. The next two years could potentially see some level of maturity in AI-related projects.

IT vendors have been keen not to be left behind. They have made investments in AI for their internal transformation (such as training and certifications) and to create new customer tools and services.

The PAC RADAR is an effective tool for the holistic evaluation and visual positioning of leading software and ICT service providers in local markets.
With the help of predefined criteria, PAC evaluates and compares providers’ strategies, development, and market position in addition to performance and competencies within specific market segments.

Click here for more information about our PAC RADAR reports.