To provide guidance against a highly dynamic IT landscape, PAC conducted the 2024/25 edition of its annual SITSI® CxO Investment Priorities Survey, interviewing IT decision-makers in user companies covering PAC’s SITSI core markets to get their views on current IT trends, key requirements, and investment plans. The survey was conducted in October/November 2024.
This report presents and discusses the study’s key results for the topic of digital customer experience (DCE).
The interviews were conducted with IT department managers and line-of-business managers who are involved in decisions concerning (local) IT budgets, IT investments, or IT sourcing. The survey sample was made up of companies of different sizes from all over the world.
This report is accompanied by the Excel document “CxO Survey – Investment Priorities – Digital Customer Experience – Detailed Datamart – Worldwide”, which contains the detailed findings from the survey for DCE, broken down by company size and vertical sector.
SHARE :
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : December 08, 2025
Retail & Wholesale Sweden outlines sector pressures (e-commerce growth, Gen Z expectations, supply chain strain, and cybersecurity) and quantifies ...
Event Date : October 22, 2025
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : February 27, 2025
This Excel document delivers IT services market figures for Hungary broken down by segments and vertical sectors.
Event Date : April 17, 2025
This document provides market volumes, growth rates and forecasts for the business intelligence (BI) market in the US for the 2019-2025 period.
Event Date : November 17, 2021
Expert View: Creating Cohesive Omnichannel Experiences Using Agentic AI
Market Reports April 01, 2026
Cybersecurity - Capgemini - Vendor Profile - Worldwide
Vendor Profile March 31, 2026 NEW 
Atos - Figures - Netherlands – FY 31-Dec-2025
Datamart March 31, 2026 NEW
Infosys - Figures - UK - FY 31-Mar-2025
Datamart March 31, 2026 NEW
Vendor Profile March 31, 2026 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Blog Post March 27, 2026
NTT DATA’s Horizons Innovation Summit 2026 Explores AI Opportunities
Blog Post March 27, 2026
Part 10: The Future of IAM – Decentralized Identity, AI, and What’s Coming Next
Blog Post March 26, 2026
Part 9: IAM and Compliance – Turning Control into Confidence
Blog Post March 24, 2026
Blog Post March 18, 2026
