Pack analyst btn         PAC        
 
Report 05 Aug 2025

The Roadblocks Slowing Down Telcos: Inside and Out - InBrief Analysis

The telecom industry is entering a pivotal transformation era. Telcos have been facing mounting pressure from digital-native competitors, rising customer expectations, and slowing growth. Despite past investments in network infrastructure and software, telcos have lost ground in the tech value chain to over-the-top (OTT) players and hyperscalers. Emerging technologies and platform-based ecosystems present a chance for telcos to reposition as TechCos—trusted providers of digital solutions, not just connectivity. However, understanding and accepting their weaknesses and challenges is the first step for telcos towards overcoming these roadblocks. Externally, competition from digital players, slow revenue growth, and poor return on capital hinder long-term competitiveness. Internally, a risk-averse culture, weak customer obsession, and digital skill gaps threaten innovation and relevance. This report analyzes the challenges that prevent customer experience (CX) from becoming a top differentiator. PAC’s telco research series explores how telcos can narrow the valuation and customer dissatisfaction gaps, unlock new growth through CX transformation, embrace an agile mindset, and design platform-driven value propositions.

See also: The Future Of Telecoms

profile-image
Dan Bieler

SHARE :

Related Content

View all reports >

Software & IT Services - InSight Analysis - Netherlands

SITSI InSight Analysis — Netherlands Software & IT Services 2026: The Netherlands IT services market is at a pivotal moment, balancing rapid ...

Event Date : April 08, 2026

Read more >

Cloud Ecosystem Services - Market Figures - Romania

This document provides market volumes, growth rates and forecasts for Cloud Ecosystem Services in Romania for the 2024-2030 period.

Event Date : February 17, 2026

Read more >

Cloud Platforms by Segments - Market Figures - Spain

This document provides market volumes, growth rates and forecasts for the Public and Hosted Private Cloud in Spain for the 2024-2030 period.

Event Date : February 16, 2026

Read more >

Optimising Supply Chain Operations with Agentic AI – InBrief Analysis

Supply chain operations in large organisations have reached a point where traditional planning, coordination, and governance no longer keep pace with ...

Event Date : March 09, 2026

Read more >

Cybersecurity - Fortinet - Vendor Profile - Worldwide

The Cybersecurity vendor profiles portray leading cybersecurity providers, analyzing their strategies and ...

Event Date : December 09, 2024

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >