Future telcos must adopt a more agile, software-driven mindset to reclaim value in the digital economy. Their transition from traditional connectivity providers to providers of advanced digital products and services (TechCos) requires future telcos to embrace openness, deepen developer collaboration, and support real-time, on-demand service delivery. A digital network infrastructure is essential for enabling hyper-connected, AI-driven services and digital experiences. However, to harvest higher growth opportunities like network data insights, network API monetization, and GPU as a Service, telcos must prioritize the customer experience (CX) and align their business models better with evolving customer needs. This report is an introduction to a series of reports that outline the strategic shifts towards defining the right telco business model, targeting the appropriate growth opportunities, investing in the right network infrastructure, monetizing network APIs, and deploying AI for telcos. These shifts—technological, operational, and cultural—are essential for telcos to unlock growth, improve competitiveness, and move up the digital value chain.
See also: The Roadblocks Slowing Down Telcos: Inside and Out
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