Pack analyst btn         PAC        
 
Report 05 Aug 2025

The Roadblocks Slowing Down Telcos: Inside and Out - InBrief Analysis

The telecom industry is entering a pivotal transformation era. Telcos have been facing mounting pressure from digital-native competitors, rising customer expectations, and slowing growth. Despite past investments in network infrastructure and software, telcos have lost ground in the tech value chain to over-the-top (OTT) players and hyperscalers. Emerging technologies and platform-based ecosystems present a chance for telcos to reposition as TechCos—trusted providers of digital solutions, not just connectivity. However, understanding and accepting their weaknesses and challenges is the first step for telcos towards overcoming these roadblocks. Externally, competition from digital players, slow revenue growth, and poor return on capital hinder long-term competitiveness. Internally, a risk-averse culture, weak customer obsession, and digital skill gaps threaten innovation and relevance. This report analyzes the challenges that prevent customer experience (CX) from becoming a top differentiator. PAC’s telco research series explores how telcos can narrow the valuation and customer dissatisfaction gaps, unlock new growth through CX transformation, embrace an agile mindset, and design platform-driven value propositions.

See also: The Future Of Telecoms

profile-image
Dan Bieler

SHARE :

Related Content

View all reports >

Expert View: The Race Between European Telcos To Offer Global IoT Connectivity

The providers of connected devices require easy-to-use global IoT connectivity services. Deutsche Telekom, Vodafone, and Telefonica have similar ...

Event Date : November 25, 2024

Read more >

Expert View: Autonomous Customer Service Agents

The growing ubiquity of Artificial Intelligence (AI) continues to transform industries, with autonomous customer service agents representing one of ...

Event Date : February 10, 2025

Read more >

Atos - Figures - Slovakia - FY 31-Dec-2024

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : June 05, 2025

Read more >

Business Intelligence (BI) by Segments - Market Figures - US

This document provides market volumes, growth rates and forecasts for the business intelligence (BI) market in the US for the 2019-2025 period.

Event Date : November 17, 2021

Read more >

Neurones - Vendor Profile - France

This short vendor profile provides a quick overview of the local portfolio and performance of Neurones in France.

Event Date : March 10, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >