The telecom industry is entering a pivotal transformation era. Telcos have been facing mounting pressure from digital-native competitors, rising customer expectations, and slowing growth. Despite past investments in network infrastructure and software, telcos have lost ground in the tech value chain to over-the-top (OTT) players and hyperscalers. Emerging technologies and platform-based ecosystems present a chance for telcos to reposition as TechCos—trusted providers of digital solutions, not just connectivity. However, understanding and accepting their weaknesses and challenges is the first step for telcos towards overcoming these roadblocks. Externally, competition from digital players, slow revenue growth, and poor return on capital hinder long-term competitiveness. Internally, a risk-averse culture, weak customer obsession, and digital skill gaps threaten innovation and relevance. This report analyzes the challenges that prevent customer experience (CX) from becoming a top differentiator. PAC’s telco research series explores how telcos can narrow the valuation and customer dissatisfaction gaps, unlock new growth through CX transformation, embrace an agile mindset, and design platform-driven value propositions.
SHARE :
This document provides market volumes, growth rates and forecasts for the AI market in Italy for the 2022-2028 period.
Event Date : October 11, 2024
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : March 06, 2025
Market drivers are forcing leading vendors like Indra, Thales, BAE Systems, and Rheinmetall to acquire specialist virtual training providers and ...
Event Date : December 20, 2023
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level; it includes the following ...
Event Date : March 11, 2022
This document provides market volumes, growth rates and forecasts for the Generative AI market in Western Europe for the 2022-2028 period.
Event Date : October 14, 2024
The Roadblocks Slowing Down Telcos: Inside and Out - InBrief Analysis
Market Reports August 05, 2025
Vertical Sectors - Vendor Rankings - Worldwide
Datamart August 05, 2025 NEW 
Software & IT Services - Vendor Rankings - Worldwide
Datamart August 05, 2025 NEW
Dassault Systemes - Figures - Worldwide – FY – 31 – Dec – 24
Datamart August 05, 2025 NEW
Dassault Systèmes – Vendor Profile – Worldwide
Vendor Profile August 05, 2025 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Wired for Growth: Network Infrastructure as the Economy’s Nervous System
Blog Post August 05, 2025
Part 2: Decoding GRC: What Governance, Risk, and Compliance Mean in Cybersecurity
Blog Post August 05, 2025
Les banques françaises misent sur l'innovation dans un contexte de budgets IT sous pression
Blog Post August 01, 2025
Blog Post July 31, 2025
Blog Post July 30, 2025
