Report 24 Sep 2025

The AI Search Revolution in Customer Engagement – InBrief Analysis

From the customer’s point of view, AI-driven search delivers more tailored and relevant results. This may lead to better user experiences compared to traditional search. At the same time, AI-driven search and the rise of generative engine optimization (GEO) will fundamentally reshape how your customers discover your websites and brand. With GEO search, the power is shifting from the indexer to the answer generator. AI-driven search is not about obtaining a final set of answers. Instead, the searcher engages in a dialogue with large language models (LLMs). In the coming years, GEO will erode the dominance of search engine optimization (SEO) as LLMs and AI agents reshape search behavior by optimizing for the dialogue journey, not the one-time answer. However, great customer experiences will still depend on optimized SEO. This report explains why AI-driven search should matter to key stakeholders beyond digital marketing. It outlines the main opportunities and challenges this trend brings to your business. The InBrief Analysis report GEO vs SEO – How to Optimize for AI Search outlines the initiatives that help you prepare for the arrival of AI-driven search.

As part of the research for this report, PAC spoke to Infosys, PeeC AI, Cognizant, and Otterly.