Artificial intelligence (AI) is redefining the role of fulfilment, from a cost-driven logistics function to a strategic enabler of customer experience. PAC considers AI critical to transforming fulfilment into an intelligent, end-to-end process that drives operational efficiency, strengthens brand trust, and supports long-term customer loyalty.
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This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.
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