The rapid evolution of AI has opened new possibilities for organisations’ engagement with customers. Among these advancements, Emotion AI (EAI) and affective computing stand out to PAC as transformative innovations, enabling organisations to understand better and respond to customers’ emotional states. For customer service, these technologies combine psychology, data science, and machine/deep learning to analyse and interpret human emotions through voice, text, facial expressions, or other biometric signals.
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This short vendor profile provides a quick overview of the local portfolio and performance of Fujitsu in the Netherlands.
Event Date : February 21, 2025
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level; it includes the following ...
Event Date : April 04, 2024
This document contains the detailed findings for Italy from PAC’s SITSI® CxO Investment Priorities Survey 2024/25, in which IT decision-makers in ...
Event Date : April 28, 2025
Identity verification has become critical to the modern digital economy. From banking to e-commerce and healthcare, the ability to authenticate and ...
Event Date : December 19, 2024
The Cloud Computing vendor profiles portray leading providers of cloud computing, analyzing their strategies and portfolios.
Event Date : August 08, 2025
HCLTech - Figures - Worldwide - FY 31-Mar-2025
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Autodesk - Vendor Profile - Worldwide
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HCLTech - Vendor Profile - Worldwide
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