The rapid evolution of AI has opened new possibilities for organisations’ engagement with customers. Among these advancements, Emotion AI (EAI) and affective computing stand out to PAC as transformative innovations, enabling organisations to understand better and respond to customers’ emotional states. For customer service, these technologies combine psychology, data science, and machine/deep learning to analyse and interpret human emotions through voice, text, facial expressions, or other biometric signals.
SHARE :
This Excel document delivers market figures broken down by vertical sectors. Figures cover a seven-year time frame (results from the past two years ...
Event Date : November 22, 2024
This vendor profile gives a comprehensive overview of the Worldwide positioning, performance and strategy of Swisscom's Business Customers.
Event Date : March 17, 2025
In this report, PAC has gathered data and insights from an extensive survey conducted to deliver a detailed picture of the complex operational ...
Event Date : January 26, 2023
The SAP Services vendor profiles portray leading providers of SAP services, analyzing their strategies and portfolios.
Event Date : February 01, 2024
Large language models (LLMs) have been on everyone’s lips for two years, and the IT services industry now has more clarity on the first use cases ...
Event Date : May 09, 2025
Genpact - Figures - Worldwide - FY 31-Dec-2024
Datamart May 09, 2025 NEW 
Software & IT Services - Preliminary Vendor Rankings – Switzerland
Datamart May 09, 2025 NEW
Genpact - Vendor Profile - Worldwide
Vendor Profile May 09, 2025 NEW
Large Language Models (LLMs) for Testing: Unprecedented Gains Ahead - InBrief Analysis - Worldwide
Market Reports May 09, 2025
T-Systems - Figures - Spain - FY 31-Dec-2024
Datamart May 07, 2025 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
The GCC Paradox: Transformation Engine or Just Cheaper Talent?
Blog Post May 10, 2025
OT Resilience: The Missing Link in Enterprise Resilience
Blog Post May 07, 2025
Unlocking the Future of OT Security with Armis Centrix: A Comprehensive Look
Blog Post May 07, 2025
ChangeNow 2025 : optimisme sur la décarbonation malgré le contexte
Blog Post May 05, 2025
Amazon’s Agentic AI Redefines Digital Engagement with “Buy for Me”
Blog Post April 30, 2025
