A critical review of SAP’s CX portfolio

As one of the most important software companies in the world, SAP needs virtually no introduction. Its portfolio covers any software a company needs to operate on a daily basis, including ERP, HCM, and SCM solutions. One of the most predominant topics in recent years has been the customer experience (CX). This is primarily due to the Covid-19 pandemic, which has led to a worldwide online shopping boom and a heightened emphasis on the digital customer experience.

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