Pack analyst btn         PAC        
 
Report 02 Feb 2026

Kyndryl - Vendor Profile - Worldwide

Kyndryl spun off from IBM’s IT infrastructure services (the former Global Technology Services) in November 2021. The company is the largest IT infrastructure services firm, with FY25 (the year ending March 31) revenues of $15.1bn. Kyndryl has undergone transformation, still dealing with its legacy of unprofitable contracts from the IBM era. It has favored, in the short term, profitability improvement over revenue growth as it renegotiates/terminates “pre-spin-off” contracts and lowers its costs through Indian offshoring and automation. The company has also shifted its service portfolio from run/managed to build services (with Kyndryl Consult), targeting cloud migration, mainframe modernization, and security, among other priorities. Kyndryl has also further expanded its technology priorities from the low-growth IBM ecosystem to the hyperscalers and other partners.

Beyond contract selectivity, Kyndryl has invested in its core business, for instance, with Kyndryl Bridge, a dashboard/observability tool that collects data from IT tools, runs analytics, and automates standard incident resolution. The company is currently GenAI-ifying Bridge and claims that the tool has been instrumental in increasing its NPS, despite a reduction in headcount and the relocation of delivery to India.

The future looks promising for the firm, which has 4,000 global clients, including most of the tier-one banks and insurers worldwide, and holds strong positions in healthcare & public sector, retail & commerce, as well as transport & travel. Clients trust Kyndryl for its mainframe and large IT infrastructure contract legacy and continue to renew contracts.

 

Recommended advisory: PAC Leadership Session – AI in Business Transformation

profile-image
Dominique Raviart

SHARE :

Related Content

View all reports >

Cloud Platforms by Segments- Market Figures - China

This document provides market volumes, growth rates and forecasts for the Public and Hosted Private Cloud in China for the 2022-2028 period.

Event Date : February 13, 2024

Read more >

Public Cloud-based SAP Hosting in Europe – PAC RADAR (internal use) – 2026

PAC has evaluated leading SAP service providers globally as well as key players in Europe and local markets in France, Germany, and the UK. This ...

Event Date : June 15, 2026

Read more >

Software & IT Services - InSight Analysis - Norway

This InSight analysis of the Norway IT market outlines market size, provider positioning, key trends, and medium-term forecasts to 2030.

Event Date : November 21, 2025

Read more >

Cognizant - Vendor Profile - Germany

This Vendor Profile summarizes Cognizant’s market position, strategic focus, and performance in 2025. In Germany Cognizant follows an ...

Event Date : January 21, 2026

Read more >

Insurance - Market Figures - France

This Excel document contains the latest market figures on the French SITS market with regard to the Insurance sector.

Event Date : January 19, 2026

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >