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Report 04 Aug 2026

Kyndryl – Vendor Profile – Austria

Established in late 2021, Kyndryl is a spin-off of IBM’s IT infrastructure business, primarily the former Global Technology Services division. The company is one of the most comprehensive providers of IT infrastructure-related services worldwide.

  • Kyndryl is repositioning its Austrian business toward higher-value AI, cloud, cybersecurity, SAP transformation, and consulting services while reducing lower-margin legacy infrastructure components.
  • The company is strengthening its European capabilities through investments in sovereign cloud, agentic AI, and strategic partnerships with Microsoft, AWS, and other technology providers.
  • In Austria, Kyndryl benefits from a strong position in managed infrastructure, mainframe, and SAP services, with an established customer base in financial services, the public sector, and manufacturing.
  • Weak economic growth, cost pressure, and cautious IT investment may limit near-term expansion, although the demand for modernization, resilience, regulatory compliance, and cost optimization remains solid.

This report provides an overview of Kyndryl’s operations in Austria, including insights into its local customer base, estimated revenues, market and industry positioning, strategy, service portfolio, and vertical expertise, as well as PAC’s assessment of the vendor.

 

Recommended advisory: PAC Leadership Session – SAP Services Beyond 2030

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Jennifer Jonat

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