Although it is proclaimed everywhere that "the customer is king", this does not always prove so in practice. As a customer, you often do not get the requested or expected services, which regularly leads to dissatisfaction and disputes. On the other hand, the supplier / service provider sometimes feels misunderstood and even hindered in the provision of services by the customer. This Expert View series will help both sides to achieve a win-win-situation.
In this part of the series, teknowlogy focuses on understanding sales representatives, issues with daily rates and the magic of escalations at the right time to the right manager.
Also see:
How to understand IT vendors and providers and how to manage them smartly? – Part 1
How to understand IT vendors and providers and how to manage them smartly? – Part 3
SHARE :
The recent jump in public awareness of the growing capabilities of artificial intelligence (AI) has led to a massive shift of investment in ...
Event Date : November 17, 2023
This vendor profile gives a comprehensive overview of the Worldwide positioning, performance and strategy of Fujitsu.
Event Date : April 01, 2024
This document provides market volumes, growth rates and forecasts for Smart Energy & Resources for the 2021-2027 period.
Event Date : October 10, 2023
The cyber dimension of critical infrastructure security has long been neglected, with most initiatives focused on physical threats. However, the ...
Event Date : February 23, 2023
This document provides market volumes, growth rates and forecasts for the Public and Hosted Private Cloud in Austria for the 2022-2028 period.
Event Date : May 10, 2024
Cloud Platforms by Segments - Market Figures - Italy
Datamart May 10, 2024
Cloud Ecosystem Services - Market Figures - Italy
Datamart May 10, 2024
Cloud Platforms by Segments - Market Figures - Switzerland
Datamart May 10, 2024
Cloud Ecosystem Services - Market Figures - Switzerland
Datamart May 10, 2024
Cloud Ecosystem Services - Market Figures - Germany
Datamart May 10, 2024
RSE, IA générative [infographie]
April 25, 2024
PAC RADAR Highlights Major Shift in Salesforce’s European Partner Landscape
March 05, 2024
PAC compares services providers in its latest RADAR on SAP services in Europe and Germany
February 07, 2024
PAC evaluates 15 sustainability platforms for the manufacturing industry
January 30, 2024
Le cloud en 2023 : Paroles de DSI [livre blanc]
January 25, 2024