The ServiceNow services market is one of the most competitive and dynamic segments in the IT services industry. And many of Europe’s leading providers are positioned to invest considerably in building and diversifying their capability to meet strong ongoing demand.
It’s essential, then, for PAC, as a trusted voice in this market, to assess the leading and most mature providers today – with a view to providing an ongoing benchmark for their capability as it evolves over the coming years.
Now more than ever, enterprise buyers need support in selecting the right partner for their business as the management of services and assets continues to grow in complexity.
To provide this market view, PAC assessed many of the service providers delivering ServiceNow services in the European market – selecting only the most mature. As a result, this report leans heavily towards the larger IT services firms and the major consultancies – including some of the regional and specialist boutiques that compete directly with these firms. The assessment evaluates their overall delivery capabilities – as well as separate assessments for their workflow-specific capabilities in IT, HR, CSM, GRC, Security, and Creator workflows:
The PAC RADAR is an effective tool for the holistic evaluation and visual positioning of leading software and ICT service providers on local markets.
With the help of predefined criteria, PAC evaluates and compares providers’ strategies, development, and market position in addition to performance and competencies within specific market segments.
Click here for more information about our PAC RADAR reports.
SHARE :
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : September 09, 2024
This vendor profile gives a comprehensive overview of the Worldwide positioning, performance and strategy of Deutsche Telekom (inc. T-Sytems).
Event Date : July 26, 2024
To provide guidance against a highly dynamic IT landscape, PAC conducted the 2024/25 edition of its annual SITSI® CxO Investment Priorities Survey, ...
Event Date : June 30, 2025
This report provides an overview of the software and IT services (SITS) market in the Spanish Banking sector.
Event Date : February 07, 2025
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : October 24, 2024
MHP - Figures - Worldwide - FY 31-Dec-2024
Datamart August 27, 2025
MHP - Vendor Profile - Worldwide
Vendor Profile August 27, 2025
Capgemini - Figures - Switzerland - FY 31-Dec-2024
Datamart August 27, 2025
Capgemini – Vendor Profile – Switzerland
Vendor Profile August 27, 2025
Public Sector - InBrief Analysis - Finland
Market Reports August 26, 2025
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Part 5: From Policy to Practice: Operationalizing Cybersecurity Governance, Risk and Compliance
Blog Post August 26, 2025
Part 4: GRC in Context: How Cybersecurity Governance, Risk, and Compliance Varies by Industry
Blog Post August 19, 2025
Part 3: Navigating the Cybersecurity Rulebook: A Business Guide to Key Regulations and Standards
Blog Post August 12, 2025
GenAI Search Is Disrupting Customer Engagement
Blog Post August 11, 2025
Swiss Manufacturing Faces U.S. Tariffs: Implications for the Swiss IT Industry
Blog Post August 08, 2025