Report 10 Mar 2026

Digital Transformation Services for Insurance Companies in DACH – Customer Engagement – PAC RADAR (internal use) – 2026

This PAC INNOVATION RADAR series analyzes the key digital trends shaping the insurance industry in the DACH region and identifies the IT service providers best positioned to support the next stage of industry transformation. It evaluates providers across the entire insurance ecosystem, capturing their ability to deliver innovation, operational excellence, and data-driven solutions.

Digital Transformation Services for Insurance Companies
Digital Transformation Services for Insurance Companies – Customer Engagement
Digital Transformation Services for Insurance Companies – Risk & Claims
Digital Transformation Services for Insurance Companies – Life & Pension
Digital Transformation Services for Insurance Companies – Property & Casualty
Digital Transformation Services for Insurance Companies – Health Insurance
Digital Transformation Services for Insurance Companies – Reinsurance

Insurers in Germany, Austria, and Switzerland currently face a difficult balancing act: they must keep their existing IT systems stable and secure while at the same time modernizing fast enough to meet new market demands. This tension between reliability and innovation is shaping many technology decisions across the industry. To remain relevant and resilient, insurers must move beyond incremental improvements and embrace a holistic, technology-led reinvention of their core business.

The PAC RADAR is an effective tool for the holistic evaluation and visual positioning of leading software and ICT service providers on local markets.

With the help of predefined criteria, PAC evaluates and compares providers’ strategies, development, and market position in addition to performance and competencies within specific market segments.

Click here for more information about our PAC RADAR reports.