Pack analyst btn         PAC        
 
Report 28 May 2025

Digital Customer Engagement - Market Figures - Western Europe By Countries

This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2023-2029 period.

The figures are broken down by:

Total Digital Software Products

  • Digital Content & Applications;
  • Digital Sales & Commerce;
  • Digital Marketing;
  • Digital Customer Experience & Service.

Total Digital Services (Topic view)

  • Digital Content & Applications;
  • Digital Sales & Commerce;
  • Digital Marketing;
  • Digital Customer Experience & Service.

Total Digital Services (Types view)

  • Digital Consulting;
  • Digital Technology Implementation;
  • Digital Technology Integration;
  • Digital Operations & Management.

Please click here to download a template showing you the structure of this Excel document.

profile-image
Spencer Izard

SHARE :

Related Content

View all reports >

Retail & Wholesale - InBrief Analysis - Sweden

Retail & Wholesale Sweden outlines sector pressures (e-commerce growth, Gen Z expectations, supply chain strain, and cybersecurity) and quantifies ...

Event Date : October 22, 2025

Read more >

Conversational AI – Overview of Vendor Landscape - InBrief Analysis - Worldwide

NLP (natural language processing) and NLU (natural language understanding) technologies are starting to gain momentum as more and more enterprises ...

Event Date : January 26, 2021

Read more >

msg group - Vendor Profile - Switzerland

msg group is a software and IT services company primarily active in the DACH region, with key Swiss subsidiaries Finnova (core banking) and msg ...

Event Date : January 19, 2026

Read more >

Azure – Consulting & System Integration (C&SI) Capabilities in Europe - PAC RADAR (internal use) - 2022

PAC has evaluated 28 services providers in the overall Azure IT ecosystem in Europe and in France as well as in six segments dedicated to specific ...

Event Date : December 15, 2022

Read more >

Expert View: Data Preparation – the Overlooked Stage of Project Delivery

In a world where not only data volumes, but also the speed of data creation keep growing, data experts spend more than 80% of their time treating and ...

Event Date : November 21, 2022

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >