Pack analyst btn         PAC        
 
Report 21 Feb 2022

Towards a Hyperpersonalized Customer Experience - Some Use Cases - InBrief Analysis - Worldwide

Artificial intelligence technologies have become much more accessible to businesses over the last five years. The customer experience is no exception to this, and there are many examples across industries in which AI-based technology is used to improve the client’s experience with a product or brand. Hyperpersonalization is currently one of the strongest trends in this domain. There are many different ways to use hyperpersonalization and in this report, we’ll take a closer look at some of them.

 

 

Contents:

Management Summary

Introduction

Social Media at the Heart of the Customer Experience

  • Social listening for trend prediction
  • Audience analysis
  • Social media chatbots

What Else Can AI Do?

  • Sentiment analysis
  • Predictive experience

Final thoughts

PAC’s Recommendations

  • Recommendations for IT providers
  • Recommendations for IT users
profile-image
Nick Mayes
profile-image
Mopia Kamdoum

SHARE :

Related Content

View all reports >

Siemens Digital Industries Software - Figures - Worldwide

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : January 20, 2025

Read more >

Knapp - Figures - Austria

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : July 22, 2024

Read more >

CxO Survey - Investment Priorities - Detailed Datamart by Position of Respondent - Worldwide

This document contains the detailed findings for the world from PAC’s “SITSI® CxO Investment Survey 2023”, in which IT decision-makers in user ...

Event Date : October 19, 2023

Read more >

Business Applications-Related Consulting & Systems Integration (C&SI) by Segments - Market Figures - Norway

This document provides market volumes, growth rates and forecasts for the Business Application Software (BAS)-related Consulting & Systems ...

Event Date : January 17, 2025

Read more >

Cloud Ecosystem Services - Market Figures - Switzerland

This document provides market volumes, growth rates and forecasts for Cloud Ecosystem Services in Switzerland for the 2023-2029 period.

Event Date : January 22, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >