Report 28 Aug 2023

Hyper-personalized Customer Experiences Powered by CRM Solutions - InBrief Analysis - Worldwide

In this report, PAC will define hyper-personalization, give some recent examples of companies that use such algorithms, illustrate the advantages and disadvantages, and lastly, describe the most common CRM platforms that offer hyper-personalization.

Contents:

Management Summary

Definition

Industry Use Cases

Digital-first companies
Traditional companies

Pros and Cons

CRM Solutions that Offer Hyper-Personalization

PAC’s Recommendations

Recommendations for IT providers
Recommendations for IT users

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Joachim Hackmann

Benedict Oko

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