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Report 02 Apr 2026

Expert View: Understanding the Business Case for Agentic AI

Agentic AI is at an inflection point: organizations piloting it struggle to convert capabilities into measurable business value. This Expert View explains how agentic AI drives speed, capacity, quality, revenue lift, and decision leverage when operating models are redesigned. A credible agentic AI business case ties value drivers to specific workflows, autonomy levels, and realistic timelines, and protects ROI by designing for production from day one. Beware hidden costs—integration, governance, exception handling, and change management—that break weak agentic AI cases. Leaders must re-architect work, not just technology, to capture returns from agentic AI. Start with targeted pilots and clear KPIs.

Recommended advisory: PAC Leadership Session – Agentic AI Adoption – Opportunities and Challenges   

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Tom Reuner

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