The role of contact centers has increased in prominence with the advent of the digital age and the impact of the recent global pandemic. However, this has further emphasized the layers of complexity and friction between customers/clients/citizens and agents in contact centers. PAC considers addressing this friction essential to building long-lasting relationships and increasing engagement across B2C, B2B, and G2C channels.
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Cyber resilience in the context of business resilience is gaining tremendous importance. It will be one of the most critical cybersecurity topics in ...
Event Date : November 15, 2024
This Excel document delivers market figures broken down by products and services. Figures cover a seven-year time frame (results from the past two ...
Event Date : January 23, 2025
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : March 31, 2025
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : January 27, 2025
This document contains the detailed findings for the topic of business application software (BAS) and related services from PAC’s “SITSI® CxO ...
Event Date : December 08, 2023
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