The role of contact centers has increased in prominence with the advent of the digital age and the impact of the recent global pandemic. However, this has further emphasized the layers of complexity and friction between customers/clients/citizens and agents in contact centers. PAC considers addressing this friction essential to building long-lasting relationships and increasing engagement across B2C, B2B, and G2C channels.
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This Excel document delivers market figures broken down by products and services. Figures cover a seven-year time frame (results from the past two ...
Event Date : November 27, 2025
The aim of this report is to provide a brief overview of the software vendors that PAC closely observes, including SAP, Microsoft, Oracle, and ...
Event Date : March 23, 2023
In the rapidly evolving landscape of artificial intelligence (AI), enterprise organisations face a growing need to streamline data preparation and ...
Event Date : November 25, 2024
This document provides market volumes, growth rates and forecasts for the SAP services market for the 2023-2029 period.
Event Date : February 04, 2025
Digital business models are reshaping manufacturing, shifting revenue from products to data-driven services and subscription models. This report ...
Event Date : October 31, 2025
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