Pack analyst btn         PAC        
 
Report 27 Apr 2023

Expert View: Reducing Friction Across Customer and Agent Experiences

The role of contact centers has increased in prominence with the advent of the digital age and the impact of the recent global pandemic. However, this has further emphasized the layers of complexity and friction between customers/clients/citizens and agents in contact centers. PAC considers addressing this friction essential to building long-lasting relationships and increasing engagement across B2C, B2B, and G2C channels.

profile-image
Spencer Izard
profile-image
Cassandre Luys

SHARE :

Related Content

View all reports >

AI (Artificial Intelligence) by Segments - Market Figures - UK

This document provides market volumes, growth rates and forecasts for the AI market in the UK for the 2022-2028 period.

Event Date : October 07, 2024

Read more >

Fundamentals of Digital Sustainability and CSR for IT Companies - InSight Analysis - Worldwide

IT companies are facing increasing pressure from all of their stakeholders to decarbonize their products and services while also having a central ...

Event Date : September 05, 2022

Read more >

NNIT - Vendor Profile - Denmark

This short vendor profile provides a quick overview of the local portfolio and performance of NNIT in Denmark.

Event Date : July 12, 2024

Read more >

EPAM - Figures - US

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : March 28, 2024

Read more >

Deutsche Telekom (inc. T-Systems) - Vendor Profile - Worldwide

This vendor profile gives a comprehensive overview of the Worldwide positioning, performance and strategy of Deutsche Telekom (inc. T-Sytems).

Event Date : July 26, 2024

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >