The role of contact centers has increased in prominence with the advent of the digital age and the impact of the recent global pandemic. However, this has further emphasized the layers of complexity and friction between customers/clients/citizens and agents in contact centers. PAC considers addressing this friction essential to building long-lasting relationships and increasing engagement across B2C, B2B, and G2C channels.
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PAC firmly believes and advises that the challenges and opportunities presented by adversarial AI necessitate a strategic and integrated approach to ...
Event Date : August 08, 2024
This document provides market volumes, growth rates and forecasts for the SAP services market for the 2022-2028 period.
Event Date : April 05, 2024
Companies today use 40 to 50 different security solutions from third-party vendors. Data exchange between these solutions is usually difficult to ...
Event Date : March 17, 2023
This PAC InBrief aims to discuss the relatively new software category, AIOps (Artificial Intelligence for Operations), to define what it is, ...
Event Date : March 14, 2023
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level; it includes the following ...
Event Date : October 12, 2023
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