Report 10 Feb 2025

Expert View: Multimodal Customer Engagement

Multimodal customer/client/citizen engagement—leveraging voice, vision, and natural language technologies in unison—represents a transformative shift in how companies interact with their customers/clients/citizens. This approach transcends traditional, siloed methods, allowing organisations to deliver frictionless and highly contextual experiences. For CxOs, this is not merely a technological trend but a strategic imperative with far-reaching implications for customer/client/citizen loyalty, operational efficiency, and brand differentiation.

Gain access to this document and more

Gain Access

Already have access? Log in.

Spencer Izard

SHARE :

Related Content

View all reports >

Mobility as a Service (MaaS): an Investment Opportunity in Europe? - InBrief Analysis

The Mobility as a Service concept is not new, but it has become a key topic for the future of mobility. This report analyzes issues, initiatives, and ...

Event Date : September 30, 2022

SAP - Vendor Profile - Netherlands

This short vendor profile provides a quick overview of the local portfolio and performance of SAP in the Netherlands.

Event Date : March 31, 2025

Capgemini - Figures - Worldwide

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : March 04, 2025

Microsoft - Vendor Profile - Germany

This short vendor profile provides a quick overview of the local portfolio and performance of Microsoft in Germany.

Event Date : October 24, 2024

Expert View: Emotion AI and Affective Computing

The rapid evolution of AI has opened new possibilities for organisations' engagement with customers. Among these advancements, Emotion AI (EAI) and ...

Event Date : February 10, 2025