Pack analyst btn         PAC        
 
Report 25 Sep 2024

Expert View: Digital Humans – a New Workforce for Retail and Customer Service?

As the technology is available, some digital humans, like Futura, Imma, Nola, Stella, Sama, and Digital Dani, have been “born” already. They are meant to improve the customer experience in areas like retail and customer service. The Digital Dani case does hold potential to improve customer engagement, but there is also the clear threat of creating a negative customer experience.

profile-image
Arnold Vogt

SHARE :

Related Content

View all reports >

Centric - Figures - Worldwide - FY 31-Dec-2025

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : July 17, 2026

Read more >

SAP Services by Segments - Market Figures - Brazil

This document provides market volumes, growth rates and forecasts for the SAP services market for the 2023-2029 period.

Event Date : March 25, 2025

Read more >

Transport - InBrief Analysis - Austria

This report provides essential insights for IT vendors, investors, and policymakers into digital strategies, SITS market trends, and the evolving ...

Event Date : November 13, 2025

Read more >

IT Services - Preliminary Vendor Rankings - Italy

This Excel document positions and ranks the major software and IT services suppliers by revenue in Italy

Event Date : August 19, 2026

Read more >

adesso - Figures - Worldwide

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : January 13, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >