The growing ubiquity of Artificial Intelligence (AI) continues to transform industries, with autonomous customer service agents representing one of the most promising innovations. Unlike traditional automation solutions that rely on pre-defined rules, autonomous agents with reinforcement learning learn from experience, navigating complex customer interactions to deliver personalised and scalable support. PAC considers that these agents offer immense potential for organisations aiming to stay competitive in an increasingly digital and customer-focused world.
SHARE :
This Excel document delivers market figures broken down by products and services.
Event Date : December 12, 2024
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and ...
Event Date : February 25, 2025
This document provides market volumes, growth rates and forecasts for the SAP services market for the 2022-2028 period.
Event Date : February 10, 2025
PAC firmly believes and advises that the challenges and opportunities presented by adversarial AI necessitate a strategic and integrated approach to ...
Event Date : August 08, 2024
This short vendor profile provides a quick overview of the local portfolio and performance of HCL Technologies in Sweden.
Event Date : September 24, 2024
Cybersecurity - Microsoft - Vendor Profile - Worldwide
Vendor Profile March 13, 2025
Manufacturing - Market Figures - France
Datamart March 13, 2025 NEW 
Insurance - Market Figures - France
Datamart March 13, 2025 NEW
Transport - Market Figures - France
Datamart March 13, 2025
Banking - Market Figures - France
Datamart March 13, 2025 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Le marché européen de la cybersécurité : une croissance sans limite ?
Blog Post March 10, 2025
CCW 2025: Shaping the Future of Customer Service – PAC’s Key Takeaways
Blog Post March 07, 2025
Blog Post March 06, 2025
KPMG Analyst Event & “Velocity” Launch
Blog Post March 05, 2025
La SNCF sur les rails de l'ère digitale grâce à son entité numérique
Blog Post March 05, 2025
