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Report 11 Sep 2025

Banking - InSight Analysis - Austria

The Austrian banking sector will remain resilient in 2025, supported by strong capitalization and continued digital investment, even though the economy shows only a modest recovery. However, banks face growing regulatory pressures, stronger competition from FinTechs, and an urgent need to modernize their legacy IT systems.

Key themes:

  • Economic backdrop: After several years of weakness, Austria’s GDP remained in decline in Q1 2025, contracting by 0.5%. Nevertheless, the Austrian National Bank (OeNB) expects a slight recovery for the entire year, forecasting real GDP growth of 0.2%.
  • Digital transformation: Banks are accelerating cloud adoption, experimenting with AI applications, and focusing on the customer experience (CX) to drive efficiency and strengthen loyalty.
  • Cybersecurity & resilience: With rising cyber threats, proactive monitoring and compliance with DORA and NIS2 have become critical priorities.
  • Provider landscape: The market remains highly competitive, shaped by global tech leaders like Microsoft, IBM, Accenture, SAP, Oracle, and AWS, as well as strong local players, such as CPB SOFTWARE. On the services side, Accenture, IBM, Deutsche Telekom, Kyndryl, Atos, and domestic providers like ACP, NTS, and CPB SOFTWARE play a central role.

Cost reduction, cloud solutions, AI innovation, and cybersecurity are the main growth drivers for Austrian banks in 2025. For IT suppliers and service providers, opportunities lie in enabling core banking modernization, supporting compliance, and collaborating with FinTechs to deliver next-generation financial services.

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Jennifer Jonat

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