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Report 24 Jul 2026

Wolters Kluwer - Vendor Profile - Worldwide

Wolters Kluwer: Accelerating Expert AI Under New Leadership

Wolters Kluwer is positioning itself as the global leader in “Expert AI” solutions for regulated professions. In February 2026, Stacey Caywood succeeded Nancy McKinstry as CEO, reaffirming the 2025–2027 strategy while accelerating AI innovation, partnerships (including an expanded OpenAI enterprise collaboration), and go-to-market capabilities.

Strategic Priorities for 2025–2027

  • Scale Expert Solutions: accelerate cloud adoption (+15% organic in FY25, 46% of software revenue); embed GenAI and agentic AI via the proprietary FAB platform — ~70% of digital revenues are already AI-powered
  •  Accelerate Growth: expand into adjacencies via build, buy, or partner (RASi, Brightflag, Libra, StandardFusion; FRR divested); strengthen partnerships (OpenAI, Microsoft, Abridge)
  • Evolve Capabilities: sharpen data-driven sales processes; scale engineering in India (new Pune hub); lead in sustainability

Market Segment Highlights (FY26 outlook vs FY25 organic growth)

  • Health: in line with +5%; UpToDate Expert AI adopted by 50%+ of US Enterprise hospital customers, targeting 70% by mid-2026
  • Tax & Accounting: in line with +7%; CCH Axcess agentic AI modules live at 150+ firms
  • Financial & Corporate Compliance: above +3%; RASi drives SME growth, offsetting muted BOI revenues
  • Legal & Regulatory: above +5%; Libra AI Assistant rolled out across nine European countries
  • Corporate Performance & ESG: above +7%; CCH Tagetik added 200+ customers

Innovation Investment

Product development spend rises to 12-13% of revenues (from 11%), supported by the buy-and-build strategy.

 

Recommended advisory: PAC Leadership Session – Agentic AI Adoption – Opportunities and Challenges

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Sidney Siegertsz

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