WNS shifts its priorities to GenAI and large deals before its acquisition by Capgemini
WNS ended months of speculation and announced its acquisition by Capgemini for $3.3bn. The transaction almost triples Capgemini’s BPO revenues and complements its service portfolio by adding vertical BPO capabilities. It also comes at a time when the BPO industry is accelerating its adoption of GenAI.
Adoption of GenAI is accelerating
GenAI and LLMs hold the promise of massive productivity gains. WNS has started its GenAI transformation, providing consulting services to its clients to identify GenAI use cases. The company is also building its own GenAI solutions/use cases and embedding LLMs in its IP.
Capgemini will help WNS accelerate its data/analytics/GenAI transformation
Despite claims of significant investments, WNS derives a very small share of revenues (~13%) from data/analytics/GenAI compared to competitors such as Genpact and EXL Service (approximately half of revenues). Capgemini brings scale in this area and important investment funding. It will also help WNS win large contracts, a strategic priority the company initiated in 2023 to accelerate its revenue growth. Capgemini brings to WNS its Invent consulting unit and massive cross-selling opportunities within its client base.
WNS’ transformation from a labor-intensive business is only starting
With $21k in revenue per head, WNS does not compare well with Genpact and EXL (which operate at $35k and $31k, respectively). This revenue per head reflects WNS’ lack of scale in IT services. As a result of its low revenue per head and, presumably, low wage per head, WNS has an attrition rate that is 50% higher than its peers. The Capgemini acquisition, therefore, provides an exit strategy after years of insufficient IT services investment.
SHARE :
This document provides market volumes, growth rates and forecasts for the AI market in Germany for the 2022-2028 period.
Event Date : October 07, 2024
This vendor profile gives a comprehensive overview of the Worldwide positioning, performance and strategy of Valantic.
Event Date : April 16, 2025
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level;
Event Date : August 28, 2025
This short vendor profile provides a quick overview of the local portfolio and performance of Accenture in Belgium.
Event Date : December 11, 2024
This Excel document provides rankings of the leading Digital Customer Engagement providers.
Event Date : November 29, 2024
IT Security by Segments - Market Figures - Germany
Datamart February 19, 2026 NEW 
Google - Figures - US – FY 31-Dec-2025
Datamart February 19, 2026 NEW
Vendor Profile February 19, 2026 NEW
Salesforce - Figures - US – FY 31-Jan-2025
Datamart February 19, 2026 NEW
Salesforce - Vendor Profile - US
Vendor Profile February 19, 2026 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
From SaaS Sprawl to AI Control? Hexaware’s Zero License Aims to Disrupt the Economics of Software
Blog Post February 19, 2026
Thales S3NS Google Summit 2026: the trusted Cloud shifts to scale
Blog Post February 19, 2026
Part 4: From Vision to Roadmap – Creating a Strategic IAM Program
Blog Post February 17, 2026
Part 3: IAM Across Industries – Business-Specific Challenges and Priorities
Blog Post February 09, 2026
Part 2: The Business Drivers Behind Modern Identity & Access Management
Blog Post February 03, 2026
