The ServiceNow services market is one of the most competitive and dynamic segments in the IT services industry. And many of Europe’s leading providers are positioned to invest considerably in building and diversifying their capability to meet strong ongoing demand.
It’s essential, then, for PAC, as a trusted voice in this market, to assess the leading and most mature providers today – with a view to providing an ongoing benchmark for their capability as it evolves over the coming years.
Now more than ever, enterprise buyers need support in selecting the right partner for their business as the management of services and assets continues to grow in complexity.
To provide this market view, PAC assessed many of the service providers delivering ServiceNow services in the European market – selecting only the most mature. As a result, this report leans heavily towards the larger IT services firms and the major consultancies – including some of the regional and specialist boutiques that compete directly with these firms. The assessment evaluates their overall delivery capabilities – as well as separate assessments for their workflow-specific capabilities in IT, HR, CSM, GRC, Security, and Creator workflows:
The PAC RADAR is an effective tool for the holistic evaluation and visual positioning of leading software and ICT service providers on local markets.
With the help of predefined criteria, PAC evaluates and compares providers’ strategies, development, and market position in addition to performance and competencies within specific market segments.
Click here for more information about our PAC RADAR reports.
SHARE :
The rapid evolution of AI has opened new possibilities for organisations' engagement with customers. Among these advancements, Emotion AI (EAI) and ...
Event Date : February 10, 2025
This document provides market volumes, growth rates and forecasts for the business intelligence (BI) market in Rest of Western Europe for the ...
Event Date : March 27, 2024
From the customer’s point of view, AI-driven search delivers more tailored and relevant results. This may lead to better user experiences compared ...
Event Date : September 24, 2025
This report examines how AI-driven loyalty programs are reshaping reward systems for payment providers, including issuers, card networks, payment ...
Event Date : June 17, 2026
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : January 10, 2025
Cloud Ecosystem Services - Market Figures - France
Datamart June 18, 2026 NEW 
Cloud Platforms by Segments - Market Figures - France
Datamart June 18, 2026 NEW
Datamart June 18, 2026 NEW
Datamart June 18, 2026 HOT 
NEW
IT Services - Preliminary Vendor Rankings - Spain
Datamart June 17, 2026 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
From AI Experimentation to Operational AI
Blog Post June 10, 2026
Top 10 IT Services providers in France: A Difficult 2025 Accelerating the Sector's Transformation
Blog Post June 05, 2026
Agentic AI Enterprise Transformation
Whitepaper & Trend Studies June 01, 2026
TCS SovereignSecure Cloud: A modular and pragmatic approach to Sovereign Cloud in Europe
Blog Post May 28, 2026
Model Selection Is A Strategic Governance Challenge
Blog Post May 28, 2026
