Figure of the day: IT spendings - Customer Experience Management - France

Despite COVID-19, slightly less than one third of thr CxO Investment Survey respondents expect to spend more on both customer experience management (31%) and customer relationship management (30%) over the next two years. 

22% of respondents from the Public Sector and Utilities fields intend to spend less over the next 24 months on CEM.

If you are interested in more IT decision-makers´views on current IT trends, key requirements, and investment plans, visit our research platform SITSI:

• CxO Survey – Investment Priorities – InSight Analysis – France
• Overview of our SITSI docs related to “France”