DXC Technology accelerating its European ServiceNow practice within The Global Strategic Business Group

In March, market research and strategic consulting firm PAC released its PAC INNOVATION RADAR on “ServiceNow-related Services in Europe 2023”. Providing IT user enterprise organisations with guidance in choosing a service provider. PAC evaluated and compared the leading ServiceNow service providers in the European market, evaluating their overall delivery capabilities and performing separate assessments for horizontal workflow capabilities spanning IT, HR, CSM (i.e., customer service management), GRC (i.e., governance, risk, and compliance), Security, and Creator.

As ServiceNow has evolved further and further out of its core workflow solution into adjacent non-IT workflows, it has gradually reshaped enterprise organisations' demands when engaging the European ServiceNow service provider ecosystem. As European businesses transition to multi-cloud operating models, they gain many cost and efficiency benefits. However, many organisations have highly complicated and diverse business challenges and workflow processes. They are challenged by driving business operating efficiencies, reducing operating model complexity, deriving greater insights from data, driving profitability, and ensuring greater regulatory transparency. It was clear to PAC that the burgeoning onset of Environmental, Social, and Governance (ESG) regulations and ever more complicated enterprise asset estates impacting an organisation's operation technology (OT) strategy continues to increase in importance.

After a detailed service provider assessment, strategic global elite partner DXC Technology stood out as the most improved vendor over the past 18 months in our PAC INNOVATION RADAR assessment. DXC has strengthened its leadership and operating model globally and specifically within EMEA. It has refined and integrated its ServiceNow capabilities with adjacent DXC capabilities to provide richer and deeper client engagements. PAC considers DXC’s go-to-market strategy to be compelling based on co-innovations that provide a foundation for more vertical and ESG-related demands in addition to existing horizontal workflows like IT, HR, CSM, GRC, security, and creator.

A key differentiator for PAC in assessing service providers was their approach to building relationships and engaging prospective and existing clients. The ServiceNow practice at DXC demonstrated a passion for driving engagements from the perspective of asking, “What if?”. This is a value differentiator for enterprise organisations demonstrating that DXC uplevel the conversation and relationship to a co-create and innovate collaboration, which is integral to the customers’ success.

This could not be any clearer than at ServiceNow’s flagship event, Knowledge 23, where DXC received the “2023 ServiceNow EMEA IT Workflow Partner of the Year” award. The Las Vegas event, brought together partners (like DXC) with customers to inspire, share, and drive the “What if?” conversations at which the company excels. For DXC partnerships are foundational when driving total experience strategies (i.e., the combination of customer and employee experience) for clients dealing with complex business workflows relying on a system of action to be a success. PAC will follow DXC’s ServiceNow announcements in the coming months with great interest as the market demand starts pivoting more and more towards industry-led propositions. More information about DXC’s progress and successes are available in our latest PAC INNOVATION RADAR on “ServiceNow-related Services in Europe 2023”.