Pack analyst btn         PAC        
 
Report 13 Oct 2023

European CxO Survey 2023: Digital Customer Engagement – Progression, Challenges, and Opportunities - InSight Analysis

PAC has conducted a European CxO Survey of digital customer engagement (DCE)-specific business leaders, focused on understanding the following:

  • What are the organisational, business, and technology challenges companies are faced with regarding DCE?
  • How are European organisations currently investing, and plan to, in DCE workflows and solutions?
  • What tasks are the most important to organisations across the most common DCE workflows?
  • What productivity impact, role, business benefit and challenges does Generative AI have for DCE?
  • What capabilities are the most important to an organisation across the most used DCE software solutions?

Contents:

PAC’s Analysis

  • Methodology
  • Management Summary
  • PAC’s Opinion
  • PAC’s Recommendations

Factors Inhibiting the Achievement of DCE Goals

  • Organisational Challenges
  • Business Challenges
  • Technology Challenges

European DCE Investment Strategies

The Potential of Generative AI for DCE

The Most Important Capabilities of DCE Solutions

profile-image
Spencer Izard

SHARE :

Related Content

View all reports >

Industrial Metaverse – From Customer Projects To Relevant Use Cases - InSight Analysis - Worldwide

This report identifies and describes existing customer projects in the context of the industrial metaverse in a structured way, in order to provide ...

Event Date : November 02, 2023

Read more >

Smart Government & Cities - Detailed Datamart - Market Figures - France

This document provides market volumes, growth rates and forecasts for Smart Government & Cities for the 2022-2028 period.

Event Date : February 15, 2024

Read more >

Artificial Intelligence - Microsoft - Vendor Profile - Worldwide

The Artificial Intelligence vendor profiles portray leading AI providers, analyzing their strategies and ...

Event Date : April 04, 2025

Read more >

IT Services - Vendor Positioning - US

This Vendor Positioning provides a comparative positioning of the 20 leading IT services vendors in the US.

Event Date : December 17, 2024

Read more >

Cisco Systems - Figures - Worldwide

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : January 28, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >