Pack analyst btn         PAC        
 
Report 13 Oct 2023

European CxO Survey 2023: Digital Customer Engagement – Progression, Challenges, and Opportunities - InSight Analysis

PAC has conducted a European CxO Survey of digital customer engagement (DCE)-specific business leaders, focused on understanding the following:

  • What are the organisational, business, and technology challenges companies are faced with regarding DCE?
  • How are European organisations currently investing, and plan to, in DCE workflows and solutions?
  • What tasks are the most important to organisations across the most common DCE workflows?
  • What productivity impact, role, business benefit and challenges does Generative AI have for DCE?
  • What capabilities are the most important to an organisation across the most used DCE software solutions?

Contents:

PAC’s Analysis

  • Methodology
  • Management Summary
  • PAC’s Opinion
  • PAC’s Recommendations

Factors Inhibiting the Achievement of DCE Goals

  • Organisational Challenges
  • Business Challenges
  • Technology Challenges

European DCE Investment Strategies

The Potential of Generative AI for DCE

The Most Important Capabilities of DCE Solutions

profile-image
Spencer Izard

SHARE :

Related Content

View all reports >

Business Intelligence (BI) by Segments - Market Figures - Western Europe Consolidation

This document provides market volumes, growth rates and forecasts for the business intelligence (BI) market in Western Europe for the 2022-2028 ...

Event Date : August 28, 2024

Read more >

Cloud Platforms by Segments - Market Figures - Netherlands

This document provides market volumes, growth rates and forecasts for the Public and Hosted Private Cloud in Netherlands for the 2023-2029 period.

Event Date : February 13, 2025

Read more >

DXC Technology - Vendor Profile - Denmark

This short vendor profile provides a quick overview of the local portfolio and performance of DXC in Denmark.

Event Date : June 08, 2023

Read more >

Total IoT by Segments - Market Figures - China

This document provides market volumes, growth rates and forecasts for the total IoT market (consolidated) for the 2021-2027 period.

Event Date : October 10, 2023

Read more >

SAP Services by Segments - Market Figures - Poland

This document provides market volumes, growth rates and forecasts for the SAP services market for the 2023-2029 period.

Event Date : February 04, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >