Pack analyst btn         PAC        
 
Report 13 Oct 2023

European CxO Survey 2023: Digital Customer Engagement – Progression, Challenges, and Opportunities - InSight Analysis

PAC has conducted a European CxO Survey of digital customer engagement (DCE)-specific business leaders, focused on understanding the following:

  • What are the organisational, business, and technology challenges companies are faced with regarding DCE?
  • How are European organisations currently investing, and plan to, in DCE workflows and solutions?
  • What tasks are the most important to organisations across the most common DCE workflows?
  • What productivity impact, role, business benefit and challenges does Generative AI have for DCE?
  • What capabilities are the most important to an organisation across the most used DCE software solutions?

Contents:

PAC’s Analysis

  • Methodology
  • Management Summary
  • PAC’s Opinion
  • PAC’s Recommendations

Factors Inhibiting the Achievement of DCE Goals

  • Organisational Challenges
  • Business Challenges
  • Technology Challenges

European DCE Investment Strategies

The Potential of Generative AI for DCE

The Most Important Capabilities of DCE Solutions

profile-image
Spencer Izard

SHARE :

Related Content

View all reports >

Cloud Platforms by Segments - Market Figures - APAC by Countries

This document provides market volumes, growth rates and forecasts for the Public and Hosted Private Cloud in APAC for the 2022-2028 period.

Event Date : February 20, 2024

Read more >

Internet of Things - Microsoft - Vendor Profile - Worldwide

The Internet of Things vendor profiles portray leading providers in the Internet of Things area, analyzing their strategies and ...

Event Date : September 23, 2024

Read more >

Cloud Ecosystem Services - Market Figures - Hungary

This document provides market volumes, growth rates and forecasts for Cloud Ecosystem Services in Hungary for the 2022-2028 period.

Event Date : April 17, 2025

Read more >

Stefanini - Vendor Profile - Worldwide

This vendor profile gives a comprehensive overview of the Worldwide positioning, performance and strategy of Stefanini.

Event Date : May 13, 2025

Read more >

Cloud Computing - SAP - Vendor Profile - Worldwide

The Cloud Computing vendor profiles portray leading providers of cloud computing, analyzing their strategies and portfolios.

Event Date : June 30, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >